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Run Zendesk properly.

You own a Zendesk you didn't build, that nobody fully documented, that holds your customer data and runs your customer experience. Beacon gives you the visibility, the change control, and the confidence that should have come with a system this important. Solve the problems and move on.

Get it sorted

10 days free — and only the days you use it count. No card needed.

Beacon dashboard showing instance health: 1 error, 26 warnings, with primary workflow tiles for promote, audit, restore.

Sound familiar?

You started a new job as a support manager. You pictured getting your team engaged, your processes really streamlined. You ended up spending days trying to work out why this trigger doesn't fire.
You blocked out Monday morning to plan the week. Something's changed since you last reviewed your Zendesk config. You don't know what, you don't know who, and your morning is gone before you've finished your coffee.
Marketing announces a big rebrand. The old name is in a hundred macros, who knows how many triggers. You came in to roll out the new look. You're going to spend a week clicking into each one.
The new director wants to understand the Zendesk workflows. You'll spend the day taking screenshots and writing it up. Next month it'll be out of date and someone else will ask the same question.

Beacon is the tool that turns those days back into the work you came for.

What Beacon does

Your engineers' AI, made Zendesk-native

The Deltastring MCP plugs Claude Code, Cursor and the rest into Zendesk. They get a Zendesk-literate layer — triggers, automations, macros, views and SLAs as real objects, not raw API calls. Every change runs through Beacon's safety net: dependency-checked, written to the audit log, attributed to the engineer who proposed it, and held for human approval before it ships.

See everything

Every trigger, automation, view, macro, group, brand, ticket field, SLA, schedule and dynamic content item in one searchable interface. Click any reference and Beacon takes you there. Click any object and see exactly what depends on it.

Beacon Overview showing 13,295 total objects, 491 health issues, and 247 drift changes across multiple connected Zendesk instances.

Catch what's broken before customers do

Health checks find broken references, conflicting triggers, redundant rules, dead views, and ticket states that fall through every view. AI explains anything you don't recognise.

Beacon Dashboard surfacing 1 error and 26 warnings with primary workflow tiles and a Start audit button.

Test before you push

Dry-run any trigger or automation against synthetic tickets and real tickets you upload. See exactly which rules fire, in what order, and what they change, without touching production.

Beacon Triggers view with 36 triggers and an AI assistant offering suggested questions about collisions, dead triggers, and redundancy.

Know what changed

Every sync is a snapshot. Compare any two snapshots and see the difference at field level, with old and new values. Roll back to any prior state in one click.

Move work between sandbox and production safely

Build in your sandbox. Beacon promotes selected changes to production with ID translation and dependency ordering. No more sitting between two screens all day, copy-pasting from one to the other and hoping you haven't made any errors.

Edit in tools your team already knows

Export your configuration to Excel. Find-and-replace, sort, modify. Upload back and Beacon shows the changes in plain English before anything reaches Zendesk.

See it in action

A real workflow, end to end.

Beacon Overview screen aggregating multiple Zendesk instances with health and drift counts.
Step 1

Sync your instance.

Beacon pulls every trigger, automation, field, view, macro, schedule and dynamic content item into one searchable place. Run it against one instance or every instance you manage.

Beacon Triggers panel with AI assistant suggesting plain-English diagnostic questions.
Step 2

Ask Beacon what's wrong.

AI explains broken references, conflicting rules, and dead views. Plain English, in seconds. Ask it anything about your config and get an answer grounded in your real data.

Beacon Ticket Fields list (66 fields) with the Approval status field expanded, showing its key, type and the references to rules that use it.
Step 3

Drill in and see dependencies.

Click any object. See exactly what depends on it before you change a thing.

Beacon Compliance Packs screen with GDPR, HIPAA and ISO 27001 report generators, each with Run Checks and Export buttons.
For the board

Prove it's under control.

Generate GDPR, HIPAA and ISO 27001 configuration reports with a click. Exactly the documentation auditors ask for.

Get it sorted

The questions underneath

Zendesk instance owners: ready for when these get asked?

You hired a brilliant support manager. You expected CSAT to climb, the team to settle, processes to tighten. Six months in, they're still working out what the previous person built and why.
The board wants an overview of your customer support stack. Your head of support spent the weekend compiling it. You can't tell if it's accurate. Neither can they.
Your support manager has handed in their notice. They were the only person who knew how Zendesk was put together. You don't have a runbook. You have a leaving date.
You're closing a Series B. Due diligence is asking for documentation of your customer data systems. The honest answer is "it's mostly in someone's head."

Do you know what's in your Zendesk? Do you know what customer data it holds and who can see it? Do you know if tickets are being lost? Do you know what would break if your support manager left? Do you know what to do when something does go wrong?

Beacon turns the unknown into the known. Your support team keeps the keys. You stop hoping.

What your director cares about

Here's the view from the top.

Rollback. When something breaks, you reverse it. No outage becomes a quarterly post-mortem.

Version control. Every change is recorded. You can prove what happened, when, by whom.

Testing. Changes are tested against real tickets before they hit production.

AI sanity check. The system flags broken references, conflicting rules, and dead views automatically.

Alerts. Configuration drift is reported overnight. You find out before customers do.

You need to make sense of your Zendesk. Making configuration changes within Zendesk is bad. We built our own platform to solve the hard problems for our clients faster and safer with proper engineering habits built in. Now we're opening it up for you.

Already using Zendesk's built-in sandbox tools? Beacon picks up where they leave off. If you've tried other config management platforms, we'd be glad to have you. Get in touch.

You'll hate Beacon if...

You manage one Zendesk instance and never change it.

Beacon solves the problem of accumulating configuration complexity. If you don't have that problem, you don't need this yet.

You want someone to tell you exactly how to configure Zendesk.

Beacon tracks, compares and protects your configuration. It doesn't write your configuration for you. If that's what you need, Deltastring's consulting team can help.

Trust and security

We never see your tickets.

Beacon stores configuration snapshots only. Triggers, automations, fields, views. No tickets, no customer records, no agent conversations. The data that runs your business stays in Zendesk.

OAuth via Zendesk Marketplace

Connect with the official integration. Revoke any time.

Read-only by default

Writes are explicit and confirmed. You stay in control.

TLS everywhere, encrypted at rest

Credentials never shown back to you. Google or email sign-in with leaked-password checks.

We're engaging an external auditor for ISO 27001. It's in progress, not done. We'll say so when it is.

Pricing

Beacon is live. 10 days free — only the days you use it count, so it won't expire while life gets busy. No card, cancel any time.

Pro
Run Zendesk properly.
£250 / month
or £2,500 / year (2 months free)
Includes 2 seats. Add team members for £50/mo each.
  • See everything you have, in one searchable place
  • Catch what's broken before customers do
  • Test trigger and automation changes before they touch production
  • Know what changed, by whom, and roll back any prior state
  • Promote sandbox to production with smart ID translation
  • Edit in Excel, Google Sheets, or in Beacon directly
  • AI analysis on every object
  • REST API and HMAC-signed outbound webhooks
  • Plain-English HTML documentation export
Get it sorted
Enterprise
Prove it to your board.
£750 / month
or £7,500 / year (2 months free)
Includes 5 seats. Add team members for £75/mo each.
  • Everything in Pro
  • Govern multiple Zendesk instances from one place
  • Show your auditor who changed what, when, and why
  • Approve changes before they ship (submit → review → deploy)
  • Git-backed snapshots with SHA-addressable diffs
  • Get emailed when something drifts overnight
  • Pass GDPR, HIPAA, and ISO 27001 due diligence
  • Enterprise SSO (OIDC) with JIT provisioning
  • Cross-organisation access delegation
  • Priority support with SLAs
Talk to us

Zendesk partner or consultancy? Contact us for partner pricing with volume licensing, multi-client management, and white-label options.

Need hands-on help with your Zendesk?

Every Beacon plan includes access to Deltastring's consulting team. Book hours directly from Beacon for config reviews, migrations, and complex change management. See consulting options.

Get it sorted.

Live now. 10 days free — only the days you use it count. No card needed.

Get it sorted