Streamline routines, accelerate solutions
The best processes get out of the way of productivity
Are your agents constantly flipping between second—even third—screens? Their routine of endless ctrl-c and ctrl-v is a productivity sink, wasting time and efficiency just to get data where it needs to be.
We streamline that process. Our Zendesk integrations and automation solutions connect your Zendesk directly to the systems responsible for decision-making. No more manual data wrangling, just pure, efficient workflows that power your business.
Agents forget they are navigating Zendesk but instead just see themselves as talking to customers, solving problems. Explore our comprehensive resources or book a meeting with us and see efficiency transformed.
Services
Zendesk migrations, automations, integrations, applications.
Migrate
Seamless Zendesk migration services from legacy systems with comprehensive backup policies and minimal downtime. Expert planning and execution for enterprise transitions.
Integrate
Custom Zendesk integrations connecting your customer service platform with CRM, billing systems, and business tools. Eliminate manual data entry.
Automate
Customer experience automation that simplifies Zendesk administration and frees your agents from repetitive tasks to focus on complex problem-solving and better customer outcomes.
Develop
Custom Zendesk applications built with ZAF (Zendesk App Framework) and modern development tools, extending platform functionality with bespoke features tailored to your business requirements.
About Us
The boutique Zendesk agency
Our founders started their journeys in ownership and management of hospitality and retail franchises, so we know how it is to provide premium service on an inelastic budget. We’ve talked the talk and walked the walk, with multiple industry awards, extensive internal and external recognition for business units under our leadership.
We’re based in the Southampton area, giving us easy in-person access across the South, including London and Bristol. Now in our third year operating under the Deltastring brand, we’ve got the experience to get the job done combined with the flexibility to align our processes to your needs.
OUR AMAZING TEAM
Deltastring leadership, experienced business operations professionals
Rosie Elliott-Welch
Founder, CEO
Nico Boyce
Founder, CTO
We’re supported with a handpicked selection of freelance specialists, giving us flexible capabilities to meet the most demanding of project requirements.
What Our Clients Say
Real feedback from our friends and partners, for Nico, for Rosie, and for Deltastring
Delivered on time, on budget, in deep partnership, improving the daily work for our care partners, directly impacting the experience of our merchants
Nico Boyce is London's best teacher of Zendesk!
A powerful source of knowledge in the Zendesk community
The sole person in Operations we trust with Write access to the Git
Timeline
The Deltastring story
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2016-2019
Our predecessor business makes forays into CX
Nico sets up and operates his first company, rethinking hospitality with data-led process iteration, while Rosie is an experienced senior manager from the world of retail.
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2019-2021
Learning Zendesk, focusing on actionable insights
We turn our attention to Zendesk, talking our learnings from the restaurant world to streamline and simplify the agent experience.
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2022
Data and engineering
Following a project with a data engineering team, combining this with previous chatbots and API integration setups leads to our first Zendesk applications.
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2023-2025
End-to-end projects with enterprise clients
Our bread-and-butter has been these complete deployment processes for enterprise clients looking to switch to Zendesk or rethink their Zendesk approach.
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TODAY
Expanding our services, growing our team
Deltastring do Zendesk migrations, automations, integrations, applications. We’re looking to a future where businesses of all scales require intelligent systems.
