Zendesk configuration management
Point the AI tools your team already uses at your Zendesk configuration. Deltastring keeps every change validated, reversible, and gated behind your approval.
The Zendesk consultants trusted by
Why us
We're the consultants major CX firms subcontract their hardest Zendesk work to. Every safeguard here exists because we needed it on real client instances, at scale, where one wrong change hits real customers. The tool that became our edge is now the product.
What Deltastring does
Your AI, your data
The AI tools you already use, Claude, Cursor and the rest, working directly on your configuration with your secure context: your brand standards, tone of voice, product knowledge, and real data on how things actually happen in your instance.
Generic AI guesses. Yours understands your business. And every change it drafts goes through validation, approval and audit before it touches production.
your tools · your secure data · real understanding · human approval
See it clearly
Every trigger, macro, view, SLA and workflow in one place, cross-referenced and searchable. Health checks surface broken references, silent trigger stops and permission drift before your customers ever hit them.
search · health checks · cross-referencing · drift detection
Change it safely
Preview every change, check it for conflicts and broken references, stage it, then push. If something is wrong, roll it back to any previous state. Your customers never feel the difference, and nothing goes to production unreviewed.
validation · staging · one-click rollback · full audit trail
Build it together
Version control, audit trails and shared conventions mean your team develops Zendesk like software: changes are versioned, reviewed, and never locked in one admin's memory. Workflows turn common tasks into a single repeatable step everyone follows.
version control · conventions · workflows · approvals
How it works
Step 1
Connect Zendesk and Deltastring reads your whole configuration into a versioned snapshot. Read-only, no ticket data.
Step 2
Health checks surface broken references, conflicts and drift. Search and cross-reference every object.
Step 3
Draft with the AI tools you already use, approve the change, apply it, and roll it back if it's wrong.
Security
Configuration only. OAuth connections, credentials encrypted at rest, and changes happen only when you initiate them.
Pricing
£250 / month
£750 / month
Let's talk
Every change validated, reversible, and behind your approval. Free to start, or talk it through with us.