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Deltastring fireside chat with Geckoboard partners

Make the changes which really matter to your customers.

Rebuild your support processes. Take a data-first approach. Build positive feedback loops and iterate to excellence.

Deltastring are the team the big CX services firms call when they need people to deal with the complex problems. Now we can work directly with you to deliver the exceptional.

Go beyond customer service

Migration and optimisation experts

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Trusted By

Built on experience, delivered with care

We're Zendesk specialists who've been in the trenches

We’ve migrated enterprise platforms, built custom integrations for scale-ups, and automated workflows for teams drowning in tickets. We’ve worked with the big consultancies on complex deployments and seen what actually works.

Now we work directly with you. No account managers or project coordinators between you and the people doing the work. Just experienced specialists who understand your challenges because we’ve solved them before.

Our services
Deltastring consultants at Zendesk conference
Deltastring founder Nico B. Boyce with industry colleagues at Zendesk Showcase

Services

Zendesk migrations, integrations, automations, applications

Migrate

  • Drop legacy systems without downtime
  • Expert planning and execution
  • Active ticket migration
  • Process replication and configuration

Integrate

  • CRM and billing system connections
  • Custom API integrations
  • Data sync and automation
  • Third-party platform bridges

Automate

  • Intelligent workflow automation
  • Free agents from repetitive tasks
  • Complex process orchestration
  • Trigger and macro optimisation

Develop

  • Custom platform applications
  • Bespoke platform extensions
  • Private marketplace apps
  • Tailored functionality for your needs

The Team Behind the Big Teams

Who the agencies call when it's complex

Major CX agencies and consultancies are among our biggest clients. When their teams hit technical problems they can’t solve, they don’t hire more consultants. They hire Deltastring for white label engineering on enterprise accounts.

Six-month projects. Stakeholders on multiple continents. Custom engineering that has to work perfectly. The kind of complexity where standard implementations fail and templates don’t help.

Most of this work we can’t publicly discuss - enterprise deployments under white label arrangements. But we have the references. Ask around the industry. The big players know who handles the complex technical work.

This isn’t about being boutique. It’s about being the specialists the agencies pay serious money to when their own teams can’t deliver.

Deltastring Leadership Team

Experienced business operations and technical leadership

Rosie Elliott-Welch, Founder and CEO of Deltastring, experienced business operations professional

Rosie Elliott-Welch

Founder, CEO

Nico B. Boyce, Founder and CTO of Deltastring, Zendesk technical specialist and developer

Nico B. Boyce

Founder, CTO

Managing specialist engineers and operations professionals.

What Our Clients Say

Real feedback from our friends and partners, for Nico, for Rosie, and for Deltastring

Delivered on time, on budget, in deep partnership, improving the daily work for our care partners, directly impacting the experience of our merchants

VP Experience

Checkout.com

Nico B. Boyce is London's best teacher of Zendesk!

Systems Manager

HyperJar

A powerful source of knowledge in the Zendesk community

Zendesk User Group UK and Ireland leader

The sole person in Operations we trust with Write access to the Git

Director of Operations

Etsy brand Depop

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