You own a Zendesk. Do you know what's in it?

        Read it.
        Use Beacon.
        Run it properly.
      

Explore Beacon ›

We built Beacon for ourselves. It is why the big agencies call us.

Deltastring is the consultancy major CX firms subcontract their hardest Zendesk work to. Beacon is the tool we built so we could do that work properly. The thing that became our edge is now our headline product, and it is yours.

Still need humans? We take on a small amount of advisory work. See how that works.

What Beacon does

Not just monitoring. The full loop, from spotting a problem to shipping the fix.

See your whole Zendesk in one placeEvery trigger, macro, view and workflow, cross-referenced and searchable. see

Catch drift before it bitesHealth checks, broken references, silent trigger stops, permission changes. catch

Edit and stage safelyPreview, conflict-check, push. Retry only what failed. edit

Promote sandbox to productionSmart ID translation, cherry-pick the diff. promote

Simulate before you shipRun real tickets through trigger logic, see the full execution chain. simulate

Roll back any changeGit-backed snapshots, restore any state. restore