Deltastring | Zendesk Migration & Platform Engineering Specialists

Services

Zendesk migrations, integrations, automations, applications

Migrate

Drop legacy systems without downtime
Expert planning and execution
Active ticket migration
Process replication and configuration

Integrate

CRM and billing system connections
Custom API integrations
Data sync and automation
Third-party platform bridges

Automate

Intelligent workflow automation
Free agents from repetitive tasks
Complex process orchestration
Trigger and macro optimisation

Develop

Custom platform applications
Bespoke platform extensions
Private marketplace apps
Tailored functionality for your needs

The Zendesk admin centre I always wanted

Meet Beacon

We all know the Zendesk admin centre isn't good enough. Beacon is the one I always wanted — and now it's yours. Analyse, test and deploy workflows at scale.

Explore Beacon See pricing

Built on experience, delivered with care

We're Zendesk specialists who've been in the trenches

We’ve migrated enterprise platforms, built custom integrations for scale-ups, and automated workflows for teams drowning in tickets. We’ve worked with the big consultancies on complex deployments and seen what actually works.

Now we work directly with you. No account managers or project coordinators between you and the people doing the work. Just experienced specialists who understand your challenges because we’ve solved them before.

Our services

Deltastring consultants at Zendesk conference — Deltastring founder Nico B. Boyce with industry colleagues at Zendesk Showcase

The Team Behind the Big Teams

Who the agencies call when it's complex

Major CX agencies and consultancies are among our biggest clients. When their teams hit technical problems they can’t solve, they don’t hire more consultants. They hire Deltastring for white label engineering on enterprise accounts.

Six-month projects. Stakeholders on multiple continents. Custom engineering that has to work perfectly. The kind of complexity where standard implementations fail and templates don’t help.

Most of this work we can’t publicly discuss - enterprise deployments under white label arrangements. But we have the references. Ask around the industry. The big players know who handles the complex technical work.

This isn’t about being boutique. It’s about being the specialists the agencies pay serious money to when their own teams can’t deliver.

Deltastring Leadership Team

Experienced business operations and technical leadership

Rosie Elliott-Welch

Founder, CEO

Nico B. Boyce

Founder, CTO

Managing specialist engineers and operations professionals.

What People Say

From clients, partners, and the Zendesk community

"Delivered on time, on budget, in deep partnership, improving the daily work for our care partners, directly impacting the experience of our merchants"

— VP Experience, Checkout.com

"Nico B. Boyce is London's best teacher of Zendesk!"

— Systems Manager, HyperJar

"A powerful source of knowledge in the Zendesk community"

— Zendesk User Group UK and Ireland leader

"The sole person in Operations we trust with Write access to the Git"

— Director of Operations, Etsy brand Depop

"A Zendesk engineer who keeps it real. Sharp technical breakdowns and honest takes on the platform. A voice that doesn't sound like everyone else."

— Zendesk AI Engineer, Macha