Unleash your Zendesk

Get the best out of your tools, because efficient agents mean happy customers

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Services

Zendesk migrations, automations, integrations, applications.

Integrate

Connect your systems, bringing data to where it’s needed. Take actions directly from tickets, increasing efficiency and accountability.

Automate

Free your agents from repetitive tasks to focus on the hard stuff, better outcomes for your customers.

Iterate

Reveal actionable insights, see the measurable results of the changes you deploy. Build your knowledge and share best practice as your team see what excellence looks like.

About Us

The agile Zendesk agency

Our backgrounds are in hospitality and retail franchise management and ownership, so we know how it is to provide premium service on an inelastic budget. We’ve talked the talk and walked the walk, with multiple TripAdvisor certificates, industry awards, extensive internal and external recognition for our leadership.

Timeline

The Deltastring story

  • 2016-2019

    Our predecessor business makes forays into CX

    Nico sets up and operates his first company, rethinking hospitality with data-led process iteration, while Rosie is an experienced senior manager from the world of retail.

  • 2019-2021

    Learning Zendesk, focusing on actionable insights

    We turn our attention to Zendesk, talking our learnings from the restaurant world to streamline and simplify the agent experience.

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    2022

    Data and engineering

    Following a project with a data engineering team, combining this with previous chatbots and API integration setups leads to our first Zendesk applications.

  • 2023-now

    End-to-end projects with enterprise clients

    Our bread-and-butter has been these end-to-end deployment processes for enterprise clients looking to switch to Zendesk or rethink their Zendesk approach.

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OUR AMAZING TEAM

Deltastring leadership, experienced business operations professionals

Rosie Elliott-Welch

Co-Founder, Business & Operations

Nico Boyce

Co-Founder, Engineering & Strategy

We’re supported with a handpicked selection of freelance specialists, giving us flexible capabilities to meet the most demanding of project requirements.