Fractional configuration management, accelerated and protected by Deltastring
Tell us what you need Zendesk to do. Experienced consultants take care of it by the end of the next working day, for a flat monthly fee.
Our consulting clients include
Requests queue behind the day job, and the risk sits with one busy person.
The same people get to know your instance and handle new processes, fixes, the backlog of small requests and the clean-up.
Built to your existing naming and structure, and adjusted once you've seen it in use.
Anything open to interpretation comes to you as a proposal first. The rest we just do, and tell you what changed.
Deltastring is the configuration platform we built. Nothing touches your Zendesk without passing through it first: previewed, recorded, reversible. And it makes us faster than anyone building by hand in Admin Centre.
£500
a month plus VAT, for one production Zendesk and its sandboxes
Also €600 or $650 a month.
A full-time admin means a salary and recruitment. An agency bills by the hour. This is one fixed fee.
Monitoring
Think of Deltastring as a fitness tracker for your Zendesk rather than an annual check-up. It looks over your configuration every day and picks up the warning signs early: a rule pointing at a group that's been deleted, or a setting changed outside our work. We bring you the fix before it turns into something your customers notice. It also shows where your Zendesk could work better, and those improvements come to you as proposals and in your monthly report.
Full history
Everything we do is logged with who asked for it and when, so the history doesn't leave when people do.
Reversible
Most of what we do can be undone in one step for seven days, and recent versions of your configuration can be restored. Where something can't be undone, we say so before we start.
A monthly report
What we did, what monitoring found and what we'd improve next.
Accountable
If something breaks after our work, we respond the same working day. If our update caused it, we undo it before anything else.
Getting started
1
Deltastring is a global OAuth app approved by Zendesk, so we don't take up one of your Zendesk seats or need a shared login. Your Zendesk admin approves our access on Zendesk's own consent screen, and can revoke it there at any time.
2
Within a working day of connecting, you get a ranked list of faults and risks in your configuration, with the fixes we'd start on.
3
Send requests through a shared Slack channel, Microsoft Teams or email. Each comes back done, or as a proposal or quote for you to approve.
We don't read your tickets or customer conversations. More on security
What's covered
Included
Anything in your Zendesk configuration: triggers, automations, routing, SLAs, macros, views, fields, forms, groups and roles, however many items a request involves.
Small user and organisation updates, such as group membership and tags.
Edits to existing Help Centre articles when you supply the wording.
If a ticket behaves oddly, send us its event history and we'll trace which rule did it.
Quoted separately
Workshops and open-ended redesigns, scoped and quoted before we start.
Custom apps and integrations, Marketplace and other third-party tools, and Explore reporting.
Bulk imports and clean-ups of user or organisation data.
Writing Help Centre content, and anything the API can't reach, such as AI agent set-up.
AI is quick at Zendesk edits, but it has no memory of why your instance is built the way it is, and no record or undo of its own. We use it too, under an experienced consultant's direction and through Deltastring, so everything is previewed and recorded, and most of it can be undone for seven days. Why we don't connect AI straight to Zendesk
Deltastring is the same product whoever operates it. Agencies and in-house teams who want to run it themselves use the platform directly, from £250 a month plus VAT for one production Zendesk and its sandboxes. See the platform
Thirty minutes is enough to see whether it's a fit.
