Configuration management & governance for Zendesk
Deltastring keeps a full, versioned history of your configuration and puts one safe path around every change. It shows you in plain terms what will happen, warns you when something's risky, and lets you undo anything. No scripts and no engineering degree, whether you make the change yourself or let the AI tools your team already uses make it for you.
The Zendesk consultants trusted by
Anyone can pull your configuration and read it, and AI has made that near-free. But changing live production config, with a preview, a warning that carries the fix, a record of what happened and a guaranteed way back, is the hard and valuable thing. It's exactly what you need the moment an AI, and not just a careful admin, starts making the changes.
In-house admins and ops
Teams running Zendesk at real scale, where one wrong change reaches real customers.
Partners and agencies
The people who run a fleet of client instances for a living, and have to govern every one of them.
Anyone adding AI
Put an agent near your configuration and you want a governed chokepoint between its intent and your live data.
How it works
Step 1
Connect Zendesk and Deltastring reads your entire configuration into a complete, versioned history. See every past state, compare any two points in time, and restore an earlier one. Config only, no ticket data.
Step 2
Health checks surface references pointing at things that no longer exist. Drift detection shows what has changed from a known-good baseline, and who changed it.
Step 3
Draft the change yourself or with the AI tools you already use. Deltastring shows exactly what will change in plain terms, warns about anything risky, applies it, records it, and can put it back.
Live, right now
Updated — · see more numbers
What Deltastring does
One safe path for every change
Every change goes through the same path. Deltastring shows exactly what will change in plain terms first, warns about anything risky, records what it did, and can put it back. It never destroys state it cannot first capture, so there is no change you cannot undo.
plain-terms preview · risk warnings · full audit trail · one-click rollback
Promote, and stay in sync
Promote configuration from sandbox to production, or across brands and clients, with the dependencies resolved and the ids translated so nothing lands pointing at the wrong thing. Drift detection watches for changes away from your known-good baseline, and health checks catch references to things that no longer exist.
sandbox to production · cross-instance promotion · drift detection · health checks
Where this is going
All of it is reachable through an agent interface, not just a UI for a person. Point Claude, Cursor and the rest at your config over Deltastring's MCP server. The AI proposes the change; the same safety spine that governs your admins is what makes it safe to apply to a live instance. Config only, never your tickets.
MCP server · your own AI · the same guardrails · config only
Deltastring doesn't stand between you and your Zendesk. Anyone it refused could open Zendesk in another tab and do the same thing, unguarded and unrecorded, so a refusal would only push the work somewhere it can't see. So it treats you as the professional you are: it says clearly what is wrong and what will probably happen, keeps the action inside the audit trail, and lets you decide.
We're the consultants major CX firms subcontract their hardest Zendesk work to. Every safeguard here exists because we needed it on real client instances, at scale, where one wrong change hits real customers. The tool that became our edge is now the product.
Configuration only. OAuth connections, credentials encrypted at rest, and changes happen only when you initiate them.
Pricing
£250 / month
£750 / month
Let's talk
Every change previewed, recorded and reversible, whether you make it or your AI does. Free to start, or talk it through with us.