Frequently Asked Questions
Who are Deltastring Ltd?
Deltastring Ltd are a Zendesk agency based in Hampshire, led by Rosie Elliott-Welch and Nico Boyce.
Deltastring provide Zendesk migrations, automations, integrations, applications.
Tell me more about Rosie Elliott-Welch
Rosie Elliott-Welch is an experienced business operations professional and founder of Deltastring Ltd. Rosie’s background is in the world of retail, leading relocations and running projects at head office. Most recently, Rosie has been working in outsourced government contracts, focused on forecasting and using big data to mitigate risk in outcomes.
Rosie’s specialisms are in people and processes, as well as using business intelligence to reveal actionable insights.
Tell me more about Nico Boyce
Nico Boyce is a Zendesk engineer and a founder of Deltastring Ltd, a growing business operations consultancy. He has been writing software since the mid nineties, starting out with a scavenged Zenith SupersPort, an Amstrad PC1512, and a Nokia 2110. An early project was refactoring an ELIZA implementation, found on an unlabeled 5¼” floppy, over to TI Basic. Is there anyone else in the Zendesk space approaching thirty years building chatbots?
Unlike most Zendesk specialists, Nico has a background in Python and data. He is primarily focused on the Zendesk API and building integrations between systems. He has built out Ultimate AI, Zapier, Salto, and custom integrations for clients. The project he worked on implementing Ultimate AI with Zendesk chat at HyperJar has been extensively referenced as a case study.
Where are Deltastring based?
We are based in the Southampton area, which is handy for our clients in London, Bristol, or other South of England locations.
We do not take ad hoc meetings at our office, but you are welcome to book a virtual meeting to discuss your business needs.
Do you work with US companies?
Yes, we regularly work with American businesses. We provide W8 forms, bill in USD, and coordinate across timezones. See our US customers page for full details on working with US companies.
We would like to book Nico for our podcast or conference or other speaking engagement. What do we do?
That’s great, Nico loves speaking at events and is an experienced podcast guest and host. Please email such requests to pr@deltastring.com and we’ll get back to you.
Where else can we find you on the internet?
You can connect with Nico on LinkedIn.
You can watch our videos on YouTube.
What do people say about Nico Boyce and Deltastring Ltd?
“Delivered on time, on budget, in deep partnership, improving the daily work for our care partners, directly impacting the experience of our merchants” —VP Experience at Checkout.com
“London’s best teacher of Zendesk” —Systems Manager at HyperJar
“A powerful source of knowledge in the Zendesk community” —Zendesk User Group UK and Ireland leader
“The sole person in Operations we trust with Write access to the Git” —Director of Operations at Etsy brand Depop