Email Bombs Exploit Lax Authentication in Zendesk - Krebs on Security
Email Bombs Exploit Lax Authentication in Zendesk Krebs on Security
recentlyZendesk latest news, updated 18 October 2025
Latest: Email Bombs Exploit Lax Authentication in Zendesk - Krebs on Security
Last updated: 05:00 GMT, 18 October 2025
Latest Zendesk Release Notes
Key Changes: Copilot ticket summarization now includes both public replies and internal notes, with an expanded word limit to capture more ticket context. Copilot's real-time AI suggestions for agents during live voice calls provide instant, context-aware recommendations from the help center to help resolve customer issues more efficiently.
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🚨 Incidents & Security 4
Cybercriminals Exploit Zendesk Flaw for Email Bomb Attacks - WebProNews
recentlyService Incident - October 13, 2025 - Multiple pods | Support - Inbound emails via Gmail connector not being received in Zendesk Zendesk Service Notifications
14 hours agoAttackers Exploit Zendesk Authentication Issue to Flood Targets’ Inboxes with Corporate Notifications - GBHackers News
recently📊 Business & Strategy 1
💡 Resources & Learning 1
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Update [October 17]: Important notice about recent spam emails via Zendesk
Significant platform update affecting Zendesk administrators.
Zendesk Announcements • 2 days agoAnalysis
Generated this morningThe most significant operational pattern observed is the increasing reliance on AI-powered features and the potential instability they introduce, as evidenced by the multiple service incidents and the announcement of new AI capabilities. This suggests that Zendesk administrators need to carefully monitor the performance and impact of AI-driven features, thoroughly test them in staging environments, and be prepared to quickly respond to any service disruptions that may arise from the deployment of these advanced technologies.
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🚨 Incidents & Security 10
Announcing a Unified Location for Service Incident Information Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9832283232154-Announcing-a-Unified-Location-for-Service-Incident-Information
2 days agoService Incident - October 14, 2025 - Pod 13 | Sunshine Conversations - Messaging delays Zendesk Service Notifications
2 days agoDiscord breach was not result of third party hack, Zendesk partner 5CA says in public statement - Cybernews
recentlyService Incident - October 8th, 2025 - Pods 29, 18, and 17 | Analytics - Dashboard can not be accessed for Explore: 5XX error Zendesk Service Notifications
8 days agoService Incident - October 10th, 2025 - Zendesk Talk Zendesk Service Notifications
7 days agoDiscord Zendesk Breach: What We Know So Far? - SOCRadar® Cyber Intelligence Inc.
recentlyService Incident - October 07, 2025 - Multiple pods | Support - Unable to update ticket | Error: an app has timed out and has pr... Zendesk Service Notifications
9 days agoHackers breach Zendesk to extort Discord with stolen IDs - Protos | Informed crypto news
recentlyHackers claim Discord breach exposed data of 5.5 million users - BleepingComputer
recentlyDiscord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation - CX Today
recently🚀 Product Updates 8
Update [October 17]: Important notice about recent spam emails via Zendesk Zendesk Announcements
2 days agoAnnouncing new languages for redaction suggestions Zendesk Announcements
3 days agoUpdates to Agent Copilot summaries in Zendesk Internal Note
recentlyAnnouncing a new Jira integration for Zendesk Support Zendesk Announcements
4 days agoAnnouncing the hide composer feature for Zendesk Messaging Zendesk Announcements
4 days agoAnnouncing the ability to connect custom object records to your knowledge base articles Zendesk Announcements
4 days agoAnnouncing WFM bulk user management for workstreams Zendesk Announcements
4 days agoAnnouncing the ability to rotate automatic shifts in WFM Zendesk Announcements
7 days ago🔧 Operations & Maintenance 1
Scheduled Maintenance - Oct 15 ~ Nov 8, 2025 | All Pods | Support, Guide, Contact Center & Talk - Database upgrade Zendesk Service Notifications
2 days ago💡 Resources & Learning 13
Many users baffled by surprise support ticket email from help@gotinder - PiunikaWeb
recentlyZight Enhances Support Workflows With Request Video Logs, Zendesk Upgrades, and a New Integration Marketplace - 富途牛牛
recentlyZendesk Statistics 2025: Power Moves in CX Growth - SQMagazine
recentlyDiscord admits compromise of 70,000 Online Safety Act proof-of-age IDs - Computing UK
recentlyThe Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics - CX Today
recentlyZendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all - VentureBeat
recentlyWhat's new from the Zendesk AI Summit 2025 Internal Note
recentlyZendesk Expands AI Capabilities for Service Teams - CMSWire
recentlyZendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage - CX Today
recentlyZendesk says its new AI agent can solve 80% of support issues - TechCrunch [2 sources]
recentlyZendesk introduces new AI automation features for contact centers - SiliconANGLE
recentlyZendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale - PR Newswire [2 sources]
recentlyAdvanced End User Merge: Automatically detect & merge duplicate users in one click. (sponsor) Internal Note
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Nico's Commentary
Having had a bit of a fight with Claude over weeks trying to make these summaries good on this page, I have some sympathy for whoever was responsible for the updated copilot ticket summaries. I thought the flurry of "prompt engineering" roles a couple of years ago were a cynical joke but now they have vanished I feel like I should hire one!
It's time to renew this article Contracting is all in the preparation but I'm airing it here because it keeps coming up. Colour code your gear for site visits, have backups for everything mission-critical, etc. It makes such a difference!