Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Key Changes: 1. Support added incremental export APIs for custom objects to enable customers to build reports on their custom object data in external reporting tools. 2. AI Agents Advanced released the unified request view and enabled agents to rate their own tickets where they are requestors, but fixed an issue where agents could no longer change a CSAT score for tickets they are not requestors of if they discover a link.
View Full Release Noteshttps://support.zendesk.com/hc/en-us/articles/9745577593242-Emergency-Maintenance-September-26-2025-Support-Knowledge-Voice-Database-Update
2 days agoEarly access to test upcoming features before general release.
Zendesk Announcements • 9 days agoThe most significant operational pattern observed is the clustering of service incidents and product announcements, indicating potential instability in Zendesk's core infrastructure and rapid feature development. Administrators should closely monitor the impact of new feature releases on system performance and be prepared to quickly respond to any service disruptions, while also carefully evaluating the tradeoffs between feature expansion and platform stability.
https://support.zendesk.com/hc/en-us/articles/9742773411354-Service-Incident-September-22-2025-Pods-13-15-and-27-Workforce-Management-Messaging-unable-to-establish-session-with-remote-server
3 days agoHistorical Zendesk industry news summaries and analysis
Nico's Commentary
Just a couple of smaller items we want to draw your attention to this week:
The Delaware court ruled in favour of the Zendesk board once again, which likely draws and end to the matter. Regular readers know we've been following the details on this one and we're glad to see a quick resolution to this latest skirmish.
Zendesk added a new API endpoint for incremental export of custom objects. We're glad to see proper good old fashioned APIs are still something other people care about too!