Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Key Changes: Copilot: auto assist can now suggest existing macros to agents. AI Agents Advanced: improved dialogue builder UI for hiding/disabling parameter branches.
View Full Release NotesSecurity: 0-Click Zendesk Account Takeover Vulnerability Enables Access to all Zendesk Tickets - CyberSecurityNews
Zendesk’s new trigger-based redaction automates the removal of personal data, solving the privacy risks of manual oversight. Combined with Redaction Suggestions from the ADPP add-on, this update enables safer workflows, fewer manual steps, and smarter data hygiene for customer support teams.
recentlyNew Features: API support for WhatsApp Flows, import enhancements for the Exchange and Gmail connectors and the move of Zendesk QA user and license management to Zendesk Admin Center. Service Issues: 5 incidents/maintenance.