Moral Support at the End of the Road
Hello. Happy Halloween, if that’s your thing. I’m not really someone who likes to be doing things because the calendar says so, like eating pancakes or getting people presents. It’s...
Blog
Deltastring Blog
Expert insights on Zendesk optimisation, customer experience automation, and support operations from our Southampton-based consultancy team.
What We Write About
Our blog covers practical Zendesk implementation strategies, workflow optimisation techniques, migration best practices, and real-world case studies from our client work. Whether you’re a Zendesk administrator, CX manager, or support team lead, you’ll find actionable advice to improve your customer service operations.
We focus on:
- Zendesk Configuration - Advanced setup techniques and hidden features
- Workflow Automation - Reducing manual work and improving efficiency
- Migration Strategies - Moving from legacy systems without disruption
- Best Practices - Lessons learned from dozens of implementations
Latest Posts
Moral Support. Where the Web Went Wrong
If you’re into keeping an eye on your clicks, impressions, searches and such then I expect you’re noticing the same things I am. Search impressions are way way up! People...
Moral Support, the rising tide edition
Hello! Yes I’m a little later than usual. I don’t normally like to publish on Linkedin on Fridays but it has been a hectic week and Friday has come along...
Moral Support, the Rosie edit
This week’s feature is from the brain and keyboard of my fellow Deltastring founder Rosie Elliott-Welch. Where is the humanity? Plenty of people in my life have done their time...
Moral Support plays musical chairs
More support, more morality We’re switching up Moral Support from fortnightly to weekly. It looks like a fortnightly newsletter isn’t ideal for distribution. Weekly editions put us in sync with...
Moral Support reads the news
How are you? Let’s normalise just saying “How are you?” instead of “I hope you’re well” which really means “Don’t you tell me about your problems” doesn’t it? At Deltastring...
Moral Support, the heatwave edition
Hello Zendeskers! By Zendesker I mean people whose work is primarily based around operating a Zendesk instance. Did you know internally at Zendesk they call the team Zendeskians? But of...
Moral Support (Atkins edition)
Hello! We’re keeping it lightweight today. I don’t think I’ve ever had a busier fortnight than between the last Moral Support and now as I sit down to write this...
Moral Support, the flip-flops edition
Hello. How are you? It’s definitely summer now here in Hampshire, which affects highly seasonal businesses in different ways. If your busy period is winter, you’ll be looking ahead and...
Yes I hate AI and I'm not yet afraid to say it
though when the machines rise up please don’t quote me on that You can probably tell from the title of this post that I am not, at present, an AI...
The Zendesk world needs a Marques Brownlee
can I say MKBZD? You’re probably familiar with Marques Brownlee. He’s the undisputed king of Youtube tech reviews and has sidelines in car reviews, podcasts, advertising things like laptop covers...
Contracting is all in the preparation
Recently I caught up with an industry colleague for a check-in. She’s super talented but new to gig work, so was complaining that getting settled in to her new contract...