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Industry RSS Feeds - 29 August 2025 Archive

This is an archived version from 29 August 2025. View latest updates

Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.

Latest Zendesk Release Notes 2025-08-22

Key Changes: Copilot: auto assist can now suggest existing macros to agents. AI Agents Advanced: improved dialogue builder UI for hiding/disabling parameter branches.

View Full Release Notes

Latest - Last 48 Hours 6 stories

🚨 Incidents & Security 1

Service Incident - August 18, 2025 - Zendesk QA - QA access issues & 5xx errors Zendesk Service Notifications

https://support.zendesk.com/hc/en-us/articles/9612524497434-Service-Incident-August-18-2025-Zendesk-QA-QA-access-issues-5xx-errors

23 hours ago

🚀 Product Updates 3

Announcing the deprecation of wrappers for the Sunshine Conversations API Zendesk Developer Updates

yesterday

Upcoming Zendesk virtual events: September 2025 Zendesk Announcements

yesterday

Announcing new Copilot recommendation types Zendesk Announcements

2 days ago

💡 Resources & Learning 2

Office Envy: Inside Zendesk's sleek new Austin office - The Business Journals

recently

Are We Entering a New, AI-Powered Contact Center Era? - CX Today

recently

Recently 27 stories

Don't Miss

0-Click Zendesk Account Takeover Vulnerability Enables Access to all Zendesk Tickets - CyberSecurityNews

Critical security issue requiring immediate attention.

Google News - Zendesk • recently

Analysis

Generated this morning

The past few weeks show Zendesk pushing new features while struggling with platform stability. Security concerns require immediate attention from administrators.

Show all 27 stories by topic

🚨 Incidents & Security 7

0-Click Zendesk Account Takeover Vulnerability Enables Access to all Zendesk Tickets - CyberSecurityNews

0-Click Zendesk Account Takeover Vulnerability Enables Access to all Zendesk Tickets CyberSecurityNews

recently

0-Click Zendesk Flaw Lets Hackers Hijack Accounts and View All Tickets - gbhackers.com

recently

Service Incident - July 25, 2025 - Multiple pods | Customers are unable to use the adherence feature in GCP Zendesk Service Notifications

6 days ago

Service Incident - August 04, 2025 - Zendesk QA - Assignments stuck on pending on multiple workspaces for several accounts Zendesk Service Notifications

6 days ago

Service Incident - July 31, 2025 - All Pods | Zendesk Sales - Performance degradation and failing calls Zendesk Service Notifications

7 days ago

Service Incident - August 8th, 2025 - Support | All Pods - Workflow disruptions in bulk editing and ticket merge Zendesk Service Notifications

14 days ago

Service Incident - August 13, 2025 - All pods | AI Agents - AI Agent delays Zendesk Service Notifications

14 days ago

🚀 Product Updates 8

Announcing the End User Separation EAP for department spaces Zendesk Announcements

2 days ago

Automated ticket redaction via triggers in Zendesk Internal Note

recently

Announcing enhanced dynamic filtering for lookup relationships Zendesk Announcements

6 days ago

Announcing API support for WhatsApp Flows Zendesk Announcements

7 days ago

Announcing import enhancements for the Exchange and Gmail connectors Zendesk Announcements

8 days ago

Announcing the move of Zendesk QA user and license management to Zendesk Admin Center Zendesk Announcements

8 days ago

Announcing a new approach to email authentication Zendesk Announcements

10 days ago

Announcing the new external Oauth page in Admin Center Zendesk Announcements

13 days ago

🔧 Operations & Maintenance 3

[Maintenance Rescheduled] Scheduled Maintenance - 9 September, 2025 | All Pods - Zendesk Sales (Sell) - Database maintenance Zendesk Service Notifications

8 days ago

Help Desk Migration: Migrate, Merge, and Consolidate your Zendesk data (sponsor) Internal Note

recently

Instructions for Zendesk Agent Copilot auto-assist Internal Note

recently

📊 Business & Strategy 2

Exclusive: Former Mid-Market tech HQ to be auctioned after losing 80% of its value - San Francisco Chronicle

recently

Why Andreessen and Bain Backed a Self-Described ‘Zendesk Killer’ - The Information

recently

💡 Resources & Learning 7

Our biggest digital event is here: Register now for Zendesk AI Summit. Zendesk Announcements

2 days ago

Moving Toward Value-Added Conversations in Zendesk Internal Note

recently

Service Incident - August 14, 2025 - Multiple Pods | SunCo - Meta apps account integration issue Zendesk Service Notifications

14 days ago

Zendesk CTO on the new era of customer experience - Computer Weekly

recently

Zendesk Boosts Customer Support Efficiency with GPT-5 Integration - Small Business Trends

recently

Zendesk Expands to Meet Rising AI-Driven Demand - Nearshore Americas

recently

Developer update: Enhanced security guidelines for third-party apps, integrations, and bots Zendesk Developer Updates

16 days ago

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29/08/2025
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