Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Key Changes: Copilot: auto assist can now suggest existing macros to agents. AI Agents Advanced: improved dialogue builder UI for hiding/disabling parameter branches.
View Full Release Noteshttps://support.zendesk.com/hc/en-us/articles/9612524497434-Service-Incident-August-18-2025-Zendesk-QA-QA-access-issues-5xx-errors
2 days agoCritical security issue requiring immediate attention.
Google News - Zendesk • recentlyThe Zendesk ecosystem has been quite dynamic over the past 3 weeks, with the company doubling down on AI-powered features like Copilot and WhatsApp Flows while also grappling with service incidents and stability issues. Amidst this, Zendesk is navigating a complex landscape, with news of a "Zendesk killer" emerging and its former headquarters facing an auction after a steep drop in valuation. This suggests Zendesk is under pressure to innovate and maintain its position in the evolving customer experience landscape, even as it works to address technical challenges and competitive threats. For Zendesk professionals, this underscores the need to stay agile and attuned to the rapidly changing ecosystem.
0-Click Zendesk Account Takeover Vulnerability Enables Access to all Zendesk Tickets CyberSecurityNews
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