Service Incident - September 01, 2025 Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9663101755802-Service-Incident-September-01-2025
14 hours agoIndustry RSS Feeds - 01 September 2025 Archive
This is an archived version from 01 September 2025.
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Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Latest Zendesk Release Notes
Key Changes: This week's release notes introduce a new page in Admin Center that displays external OAuth clients used to authenticate and connect to Zendesk accounts. As part of the ongoing removal of password access for API authentication, accounts without recent usage of this feature have had the capability proactively turned off and removed. Accounts that disable password access will now automatically be enrolled in two-step verification, with the final phase of this rollout beginning in October. Additionally, the default content for the welcome email has been updated for new accounts. The Copilot add-on has also been expanded with 15 new recommendation types.
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🚨 Incidents & Security 1
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Early access to test upcoming features before general release.
Zendesk Announcements • 6 days agoAnalysis
Generated this morningThe Zendesk ecosystem has been a mixed bag over the past three weeks, with the company heavily investing in AI-driven features like Copilot recommendations and WhatsApp Flows, while also grappling with a series of service incidents and stability issues. The push for AI integration seems to signal Zendesk's efforts to position itself as a leader in the AI-powered contact center era, but the ongoing incidents, including workflow disruptions and AI agent delays, suggest the company is also dealing with operational challenges. This dichotomy between innovation and stability could create tension for Zendesk professionals, who must navigate the changing landscape while ensuring reliable customer support services.
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🚨 Incidents & Security 5
Service Incident - August 18, 2025 - Zendesk QA - QA access issues & 5xx errors Zendesk Service Notifications [2 sources]
https://support.zendesk.com/hc/en-us/articles/9612524497434-Service-Incident-August-18-2025-Zendesk-QA-QA-access-issues-5xx-errors
4 days agoService Incident - July 25, 2025 - Multiple pods | Customers are unable to use the adherence feature in GCP Zendesk Service Notifications
10 days agoService Incident - July 31, 2025 - All Pods | Zendesk Sales - Performance degradation and failing calls Zendesk Service Notifications
11 days agoService Incident - August 8th, 2025 - Support | All Pods - Workflow disruptions in bulk editing and ticket merge Zendesk Service Notifications
18 days agoService Incident - August 13, 2025 - All pods | AI Agents - AI Agent delays Zendesk Service Notifications
18 days ago🚀 Product Updates 11
Announcing the deprecation of wrappers for the Sunshine Conversations API Zendesk Developer Updates
5 days agoUpcoming Zendesk virtual events: September 2025 Zendesk Announcements
5 days agoAnnouncing new Copilot recommendation types Zendesk Announcements
5 days agoAnnouncing the End User Separation EAP for department spaces Zendesk Announcements
6 days agoAutomated ticket redaction via triggers in Zendesk Internal Note
recentlyAnnouncing enhanced dynamic filtering for lookup relationships Zendesk Announcements
10 days agoAnnouncing API support for WhatsApp Flows Zendesk Announcements
11 days agoAnnouncing import enhancements for the Exchange and Gmail connectors Zendesk Announcements
12 days agoAnnouncing the move of Zendesk QA user and license management to Zendesk Admin Center Zendesk Announcements
12 days agoAnnouncing a new approach to email authentication Zendesk Announcements
14 days agoAnnouncing the new external Oauth page in Admin Center Zendesk Announcements
17 days ago🔧 Operations & Maintenance 2
📊 Business & Strategy 1
💡 Resources & Learning 7
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6 days agoMoving Toward Value-Added Conversations in Zendesk Internal Note
recentlyService Incident - August 14, 2025 - Multiple Pods | SunCo - Meta apps account integration issue Zendesk Service Notifications
17 days agoZendesk CTO on the new era of customer experience - Computer Weekly
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recentlyZendesk Expands to Meet Rising AI-Driven Demand - Nearshore Americas
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