Service Incident - September 01, 2025 Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9663101755802-Service-Incident-September-01-2025
yesterdayIndustry RSS Feeds - 02 September 2025 Archive
This is an archived version from 02 September 2025.
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Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Latest Zendesk Release Notes
Key Changes: This week's release notes introduce a new page in Admin Center that displays external OAuth clients used to authenticate and connect to Zendesk accounts. As part of the ongoing removal of password access for API authentication, accounts without recent usage of this feature have had the capability proactively turned off and removed. Accounts that disable password access will now automatically be enrolled in two-step verification, with the final phase of this rollout beginning in October. Additionally, the default content for the welcome email has been updated for new accounts. The Copilot add-on has also been expanded with 15 new recommendation types.
View Full Release NotesLatest - Last 48 Hours 3 stories
🚨 Incidents & Security 1
🚀 Product Updates 1
💡 Resources & Learning 1
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Zendesk Announcements • 7 days agoAnalysis
Generated this morningThe Zendesk ecosystem has been abuzz with a mix of new feature announcements, service incidents, and a growing focus on AI-powered customer support. While Zendesk is pushing forward with initiatives like expanded Copilot recommendations, WhatsApp Flows, and integration with GPT-5, the company has also faced several service disruptions, including issues with QA access, workflow disruptions, and AI agent delays. This suggests Zendesk is navigating the challenges of scaling its platform and capabilities while maintaining stability, a critical concern for Zendesk professionals who must ensure reliable customer experiences. The emphasis on AI-driven features highlights Zendesk's efforts to future-proof its offerings, but the mix of expansion and incident reports underscores the need for careful implementation and ongoing monitoring to deliver value-added, seamless customer support.
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🚨 Incidents & Security 5
Service Incident - August 18, 2025 - Zendesk QA - QA access issues & 5xx errors Zendesk Service Notifications [2 sources]
https://support.zendesk.com/hc/en-us/articles/9612524497434-Service-Incident-August-18-2025-Zendesk-QA-QA-access-issues-5xx-errors
5 days agoService Incident - July 25, 2025 - Multiple pods | Customers are unable to use the adherence feature in GCP Zendesk Service Notifications
11 days agoService Incident - July 31, 2025 - All Pods | Zendesk Sales - Performance degradation and failing calls Zendesk Service Notifications
12 days agoService Incident - August 8th, 2025 - Support | All Pods - Workflow disruptions in bulk editing and ticket merge Zendesk Service Notifications
19 days agoService Incident - August 13, 2025 - All pods | AI Agents - AI Agent delays Zendesk Service Notifications
19 days ago🚀 Product Updates 11
Announcing the deprecation of wrappers for the Sunshine Conversations API Zendesk Developer Updates
5 days agoUpcoming Zendesk virtual events: September 2025 Zendesk Announcements
5 days agoAnnouncing new Copilot recommendation types Zendesk Announcements
6 days agoAnnouncing the End User Separation EAP for department spaces Zendesk Announcements
7 days agoAutomated ticket redaction via triggers in Zendesk Internal Note
recentlyAnnouncing enhanced dynamic filtering for lookup relationships Zendesk Announcements
11 days agoAnnouncing API support for WhatsApp Flows Zendesk Announcements
12 days agoAnnouncing import enhancements for the Exchange and Gmail connectors Zendesk Announcements
13 days agoAnnouncing the move of Zendesk QA user and license management to Zendesk Admin Center Zendesk Announcements
13 days agoAnnouncing a new approach to email authentication Zendesk Announcements
15 days agoAnnouncing the new external Oauth page in Admin Center Zendesk Announcements
18 days ago🔧 Operations & Maintenance 2
💡 Resources & Learning 8
Are We Entering a New, AI-Powered Contact Center Era? - CX Today
recentlyWhat's new in Zendesk: September 2025 Zendesk What's New
6 days agoOur biggest digital event is here: Register now for Zendesk AI Summit. Zendesk Announcements
6 days agoMoving Toward Value-Added Conversations in Zendesk Internal Note
recentlyService Incident - August 14, 2025 - Multiple Pods | SunCo - Meta apps account integration issue Zendesk Service Notifications
18 days agoZendesk CTO on the new era of customer experience - Computer Weekly
recentlyZendesk Boosts Customer Support Efficiency with GPT-5 Integration - Small Business Trends
recentlyZendesk Expands to Meet Rising AI-Driven Demand - Nearshore Americas
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Nico's Commentary
Like last week, security takes priority. It's easy to forget to disable old tokens and we see plenty of instances still allowing simple password access, even for API authentication. Drop me an email or book a call and we can talk you through some quick checks here!
I'm still not sold on the copilot features. I have support managers ask "What is the secret to getting good value out of this?" and if you've figured this out then please do let me know. Sorry friends at Zendesk but this feature feels like it's not quite ready. Maybe these items will help?
There has been a distinct lack of quality-of-life improvements for Zendesk admins of late. I would really like to see the config interface for the core features get brought up to date before much longer.