Service Incident - September 01, 2025 Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9663101755802-Service-Incident-September-01-2025
17 hours agoIndustry RSS Feeds - 03 September 2025 Archive
This is an archived version from 03 September 2025.
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Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Latest Zendesk Release Notes
Key Changes: This week's release notes introduce a new page in Admin Center that displays external OAuth clients used to authenticate and connect to Zendesk accounts. As part of the ongoing removal of password access for API authentication, accounts without recent usage of this feature have had the capability proactively turned off and removed. Accounts that disable password access will now automatically be enrolled in two-step verification, with the final phase of this rollout beginning in October. Additionally, the default content for the welcome email has been updated for new accounts. The Copilot add-on has also been expanded with 15 new recommendation types.
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🚨 Incidents & Security 1
📊 Business & Strategy 1
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0-Click Zendesk Account Takeover Vulnerability Enables Access to all Zendesk Tickets - CyberSecurityNews
Critical security issue requiring immediate attention.
Google News - Zendesk • recentlyAnalysis
Generated this morningThe Zendesk ecosystem has seen a flurry of activity in the past three weeks, marked by a push towards AI-powered features and solutions, but also grappling with stability challenges and vulnerabilities. While Zendesk is announcing new AI-driven capabilities through Copilot and integrations with partners like TTEC, it is also dealing with service incidents, including assignment issues, performance degradation, and account integration problems. Amidst these developments, Zendesk professionals must navigate a complex landscape, balancing the promise of AI-enhanced customer experience with the need for reliable and secure platform operations. The company's focus on innovation appears to be tempered by the requirement to address operational concerns and maintain the trust of its user base.
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🚨 Incidents & Security 4
Service Incident - August 18, 2025 - Zendesk QA - QA access issues & 5xx errors Zendesk Service Notifications [2 sources]
https://support.zendesk.com/hc/en-us/articles/9612524497434-Service-Incident-August-18-2025-Zendesk-QA-QA-access-issues-5xx-errors
6 days ago0-Click Zendesk Account Takeover Vulnerability Enables Access to all Zendesk Tickets - CyberSecurityNews
recentlyService Incident - July 25, 2025 - Multiple pods | Customers are unable to use the adherence feature in GCP Zendesk Service Notifications
12 days agoService Incident - July 31, 2025 - All Pods | Zendesk Sales - Performance degradation and failing calls Zendesk Service Notifications
13 days ago🚀 Product Updates 10
Announcing a new permission to create and edit end users Zendesk Announcements
5 days agoAnnouncing the deprecation of wrappers for the Sunshine Conversations API Zendesk Developer Updates
6 days agoUpcoming Zendesk virtual events: September 2025 Zendesk Announcements
6 days agoAnnouncing new Copilot recommendation types Zendesk Announcements
7 days agoAnnouncing the End User Separation EAP for department spaces Zendesk Announcements
8 days agoAnnouncing enhanced dynamic filtering for lookup relationships Zendesk Announcements
12 days agoAnnouncing API support for WhatsApp Flows Zendesk Announcements
13 days agoAnnouncing import enhancements for the Exchange and Gmail connectors Zendesk Announcements
14 days agoAnnouncing the move of Zendesk QA user and license management to Zendesk Admin Center Zendesk Announcements
14 days agoAnnouncing the new external Oauth page in Admin Center Zendesk Announcements
19 days ago🔧 Operations & Maintenance 1
[Maintenance Rescheduled] Scheduled Maintenance - 9 September, 2025 | All Pods - Zendesk Sales (Sell) - Database maintenance Zendesk Service Notifications
14 days ago📊 Business & Strategy 1
💡 Resources & Learning 7
Are We Entering a New, AI-Powered Contact Center Era? - CX Today
recentlyWhat's new in Zendesk: September 2025 Zendesk What's New
7 days agoOur biggest digital event is here: Register now for Zendesk AI Summit. Zendesk Announcements
7 days agoTTEC, Zendesk Team Up to Deliver Full-Stack, AI-Driven Customer Experience Solutions - MSN
recentlyBeyond the bot: a blueprint for people-first automation - Raconteur
recentlyService Incident - August 14, 2025 - Multiple Pods | SunCo - Meta apps account integration issue Zendesk Service Notifications
19 days agoZendesk CTO on the new era of customer experience - Computer Weekly
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Nico's Commentary
Like last week, security takes priority. It's easy to forget to disable old tokens and we see plenty of instances still allowing simple password access, even for API authentication. Drop me an email or book a call and we can talk you through some quick checks here!
I'm still not sold on the copilot features. I have support managers ask "What is the secret to getting good value out of this?" and if you've figured this out then please do let me know. Sorry friends at Zendesk but this feature feels like it's not quite ready. Maybe these items will help?
There has been a distinct lack of quality-of-life improvements for Zendesk admins of late. I would really like to see the config interface for the core features get brought up to date before much longer.