Service Incident - September 01, 2025 Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9663101755802-Service-Incident-September-01-2025
yesterdayIndustry RSS Feeds - 04 September 2025 Archive
This is an archived version from 04 September 2025.
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Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Latest Zendesk Release Notes
Key Changes: This week's release notes introduce a new page in Admin Center that displays external OAuth clients used to authenticate and connect to Zendesk accounts. As part of the ongoing removal of password access for API authentication, accounts without recent usage of this feature have had the capability proactively turned off and removed. Accounts that disable password access will now automatically be enrolled in two-step verification, with the final phase of this rollout beginning in October. Additionally, the default content for the welcome email has been updated for new accounts. The Copilot add-on has also been expanded with 15 new recommendation types.
View Full Release NotesLatest - Last 48 Hours 3 stories
🚨 Incidents & Security 1
🚀 Product Updates 1
🔧 Operations & Maintenance 1
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Zendesk Announcements • 8 days agoAnalysis
Generated this morningThe Zendesk ecosystem updates over the past three weeks suggest a company in flux, balancing ambitious product enhancements with ongoing service reliability challenges. While Zendesk is pushing forward with new AI-powered features, such as expanded Copilot recommendations and WhatsApp Flow support, it has also had to address several service incidents, including performance degradation, assignment issues, and access problems in its QA environment. This tension between innovation and stability, along with news of a potential Zendesk competitor emerging, creates an uncertain environment for Zendesk professionals who must navigate both the evolving product landscape and the underlying operational complexities.
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🚨 Incidents & Security 3
Service Incident - August 18, 2025 - Zendesk QA - QA access issues & 5xx errors Zendesk Service Notifications [2 sources]
https://support.zendesk.com/hc/en-us/articles/9612524497434-Service-Incident-August-18-2025-Zendesk-QA-QA-access-issues-5xx-errors
7 days agoService Incident - July 25, 2025 - Multiple pods | Customers are unable to use the adherence feature in GCP Zendesk Service Notifications
12 days agoService Incident - July 31, 2025 - All Pods | Zendesk Sales - Performance degradation and failing calls Zendesk Service Notifications
13 days ago🚀 Product Updates 11
Announcing a new permission to create and edit end users Zendesk Announcements
5 days agoAnnouncing the deprecation of wrappers for the Sunshine Conversations API Zendesk Developer Updates
7 days agoUpcoming Zendesk virtual events: September 2025 Zendesk Announcements
7 days agoAnnouncing new Copilot recommendation types Zendesk Announcements
8 days agoAnnouncing the End User Separation EAP for department spaces Zendesk Announcements
8 days agoAutomated ticket redaction via triggers in Zendesk Internal Note
recentlyAnnouncing enhanced dynamic filtering for lookup relationships Zendesk Announcements
12 days agoAnnouncing API support for WhatsApp Flows Zendesk Announcements
13 days agoAnnouncing import enhancements for the Exchange and Gmail connectors Zendesk Announcements
14 days agoAnnouncing the move of Zendesk QA user and license management to Zendesk Admin Center Zendesk Announcements
15 days agoAnnouncing the new external Oauth page in Admin Center Zendesk Announcements
19 days ago🔧 Operations & Maintenance 1
[Maintenance Rescheduled] Scheduled Maintenance - 9 September, 2025 | All Pods - Zendesk Sales (Sell) - Database maintenance Zendesk Service Notifications
14 days ago📊 Business & Strategy 1
💡 Resources & Learning 3
What's new in Zendesk: September 2025 Zendesk What's New
8 days agoOur biggest digital event is here: Register now for Zendesk AI Summit. Zendesk Announcements
8 days agoMoving Toward Value-Added Conversations in Zendesk Internal Note
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Nico's Commentary
Like last week, security takes priority. It's easy to forget to disable old tokens and we see plenty of instances still allowing simple password access, even for API authentication. Drop me an email or book a call and we can talk you through some quick checks here!
I'm still not sold on the copilot features. I have support managers ask "What is the secret to getting good value out of this?" and if you've figured this out then please do let me know. Sorry friends at Zendesk but this feature feels like it's not quite ready. Maybe these items will help?
There has been a distinct lack of quality-of-life improvements for Zendesk admins of late. I would really like to see the config interface for the core features get brought up to date before much longer.