Industry RSS Feeds - 07 September 2025 Archive
This is an archived version from 07 September 2025.
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Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Latest Zendesk Release Notes
Key Changes: This week's release notes introduce a new page in Admin Center that displays external OAuth clients used to authenticate and connect to Zendesk accounts. As part of the ongoing removal of password access for API authentication, accounts without recent usage of this feature have had the capability proactively turned off and removed. Accounts that disable password access will now automatically be enrolled in two-step verification, with the final phase of this rollout beginning in October. Additionally, the default content for the welcome email has been updated for new accounts. The Copilot add-on has also been expanded with 15 new recommendation types.
View Full Release NotesLatest - Last 48 Hours 1 stories
💡 Resources & Learning 1
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Announcing the End User Separation EAP for department spaces
Early access to test upcoming features before general release.
Zendesk Announcements • 12 days agoAnalysis
Generated this morningThe past few weeks show Zendesk pushing new features while struggling with platform stability.
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🚨 Incidents & Security 4
Service Incident - September 01, 2025 Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9663101755802-Service-Incident-September-01-2025
4 days agoService Incident - August 18, 2025 - Zendesk QA - QA access issues & 5xx errors Zendesk Service Notifications [2 sources]
10 days agoService Incident - July 25, 2025 - Multiple pods | Customers are unable to use the adherence feature in GCP Zendesk Service Notifications
16 days agoService Incident - July 31, 2025 - All Pods | Zendesk Sales - Performance degradation and failing calls Zendesk Service Notifications
17 days ago🚀 Product Updates 13
Announcing WFM agent activity CSV exports Zendesk Announcements
3 days agoZendesk News Roundup for September 2025 Internal Note
recentlyAnnouncing a new permission to create and edit end users Zendesk Announcements
9 days agoAnnouncing the deprecation of wrappers for the Sunshine Conversations API Zendesk Developer Updates
11 days agoAnnouncing changes to the ticket-closing default automation Zendesk Announcements
11 days agoUpcoming Zendesk virtual events: September 2025 Zendesk Announcements
11 days agoAnnouncing an update the internal note trigger action Zendesk Announcements
11 days agoAnnouncing new Copilot recommendation types Zendesk Announcements
11 days agoAnnouncing the End User Separation EAP for department spaces Zendesk Announcements
12 days agoAutomated ticket redaction via triggers in Zendesk Internal Note
recentlyAnnouncing enhanced dynamic filtering for lookup relationships Zendesk Announcements
16 days agoAnnouncing API support for WhatsApp Flows Zendesk Announcements
17 days agoAnnouncing the move of Zendesk QA user and license management to Zendesk Admin Center Zendesk Announcements
18 days ago🔧 Operations & Maintenance 2
💡 Resources & Learning 4
I reviewed Zendesk's Sell CRM and its robust mobile app makes it an excellent choice for mobile sales teams - TechRadar
recentlyAre We Entering a New, AI-Powered Contact Center Era? - CX Today
recentlyWhat's new in Zendesk: September 2025 Zendesk What's New
12 days agoOur biggest digital event is here: Register now for Zendesk AI Summit. Zendesk Announcements
12 days agoFeed Analytics
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07/09/2025
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Nico's Commentary
Like last week, security takes priority. It's easy to forget to disable old tokens and we see plenty of instances still allowing simple password access, even for API authentication. Drop me an email or book a call and we can talk you through some quick checks here!
I'm still not sold on the copilot features. I have support managers ask "What is the secret to getting good value out of this?" and if you've figured this out then please do let me know. Sorry friends at Zendesk but this feature feels like it's not quite ready. Maybe these items will help?
There has been a distinct lack of quality-of-life improvements for Zendesk admins of late. I would really like to see the config interface for the core features get brought up to date before much longer.