Industry RSS Feeds - 08 September 2025 Archive
This is an archived version from 08 September 2025.
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Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Latest Zendesk Release Notes
Key Changes: The latest release introduces several notable enhancements to Zendesk's capabilities. On September 5th, 2025, the company unveiled an advanced AI agent feature, providing customers with more intelligent and responsive support. Additionally, the Workflow Management (WFM) system has been updated, offering improved tools for streamlining and automating various customer service processes. These updates aim to further improve the overall user experience and efficiency of the Zendesk platform.
View Full Release NotesLatest - Last 48 Hours 2 stories
📊 Business & Strategy 1
💡 Resources & Learning 1
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Announcing the End User Separation EAP for department spaces
Early access to test upcoming features before general release.
Zendesk Announcements • 13 days agoAnalysis
Generated this morningThe Zendesk ecosystem updates over the past three weeks indicate that the company is actively enhancing its platform capabilities, particularly in the areas of AI and integration. Alongside these product updates, Zendesk has also faced several service incidents and stability issues, highlighting the challenges of managing a complex, cloud-based system. While Zendesk is pushing forward with new features like Copilot recommendations and WhatsApp Flows, it must also address underlying infrastructure concerns to ensure a reliable and performant experience for its users. This balancing act between innovation and stability is a key concern for Zendesk professionals, who must navigate the evolving ecosystem and its implications for their day-to-day operations and long-term strategic planning.
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🚨 Incidents & Security 4
Service Incident - September 01, 2025 Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9663101755802-Service-Incident-September-01-2025
5 days agoService Incident - August 18, 2025 - Zendesk QA - QA access issues & 5xx errors Zendesk Service Notifications [2 sources]
11 days agoService Incident - July 25, 2025 - Multiple pods | Customers are unable to use the adherence feature in GCP Zendesk Service Notifications
17 days agoService Incident - July 31, 2025 - All Pods | Zendesk Sales - Performance degradation and failing calls Zendesk Service Notifications
18 days ago🚀 Product Updates 13
Announcing WFM agent activity CSV exports Zendesk Announcements
4 days agoZendesk News Roundup for September 2025 Internal Note
recentlyAnnouncing a new permission to create and edit end users Zendesk Announcements
10 days agoAnnouncing the deprecation of wrappers for the Sunshine Conversations API Zendesk Developer Updates
12 days agoAnnouncing changes to the ticket-closing default automation Zendesk Announcements
12 days agoUpcoming Zendesk virtual events: September 2025 Zendesk Announcements
12 days agoAnnouncing enhancements to agent timeout and disconnection configurations Zendesk Announcements
12 days agoAnnouncing an update the internal note trigger action Zendesk Announcements
12 days agoAnnouncing new Copilot recommendation types Zendesk Announcements
12 days agoAnnouncing the End User Separation EAP for department spaces Zendesk Announcements
13 days agoAutomated ticket redaction via triggers in Zendesk Internal Note
recentlyAnnouncing enhanced dynamic filtering for lookup relationships Zendesk Announcements
17 days agoAnnouncing API support for WhatsApp Flows Zendesk Announcements
18 days ago🔧 Operations & Maintenance 2
💡 Resources & Learning 4
Faye Launches New AI Powered Pipedrive Zendesk Integration to Bridge Sales and Support - Yahoo Finance
recentlyI reviewed Zendesk's Sell CRM and its robust mobile app makes it an excellent choice for mobile sales teams - TechRadar
recentlyWhat's new in Zendesk: September 2025 Zendesk What's New
13 days agoOur biggest digital event is here: Register now for Zendesk AI Summit. Zendesk Announcements
13 days agoFeed Analytics
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08/09/2025
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Nico's Commentary
Like last week, security takes priority. It's easy to forget to disable old tokens and we see plenty of instances still allowing simple password access, even for API authentication. Drop me an email or book a call and we can talk you through some quick checks here!
I'm still not sold on the copilot features. I have support managers ask "What is the secret to getting good value out of this?" and if you've figured this out then please do let me know. Sorry friends at Zendesk but this feature feels like it's not quite ready. Maybe these items will help?
There has been a distinct lack of quality-of-life improvements for Zendesk admins of late. I would really like to see the config interface for the core features get brought up to date before much longer.