Service Incident - August 13, 2025 - All pods | AI Agents - AI Agent delays Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9594339646362-Service-Incident-August-13-2025-All-pods-AI-Agents-AI-Agent-delays
9 hours agoIndustry RSS Feeds - 10 September 2025 Archive
This is an archived version from 10 September 2025.
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Latest Zendesk Release Notes
Key Changes: 1. Support added auto-detection for sender authentication using ARC (Authenticated Received Chain) headers, increased the number of recent emails imported by the Gmail connector from 50 to 300, and added new import functionality for the Exchange Connector to import the 300 most recent emails. 2. Zendesk Workflow Management (WFM) now allows exporting a structured CSV of agent activity timelines directly from the Agent Activity page, and when grouping by organization in reports, users will see clearer distinctions between actual organizations, non-ticket activity, and data with no associated organization.
View Full Release NotesLatest - Last 48 Hours 6 stories
🚨 Incidents & Security 1
🚀 Product Updates 1
Announcing a configurable expiration period for public attachments Zendesk Announcements
yesterday💡 Resources & Learning 4
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Release notes through 2025-09-05
Significant platform update affecting Zendesk administrators.
Zendesk Release Notes • 2 days agoAnalysis
Generated this morningThe Zendesk ecosystem has seen a flurry of updates and announcements over the past three weeks, indicating the company's focus on enhancing its product offerings while also addressing stability and performance issues. The release of new features, such as intelligent triage for Voice calls and enhancements to agent timeout and disconnection configurations, suggest Zendesk's push towards improving customer service capabilities. However, the reports of service incidents, including performance degradation and failing calls, as well as issues with the Zendesk QA platform, highlight the ongoing challenges the company faces in maintaining a stable and reliable platform. These developments underscore the need for Zendesk professionals to closely monitor the ecosystem and be prepared to adapt to the evolving landscape, ensuring their implementations remain effective and aligned with the company's strategic direction.
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🚨 Incidents & Security 4
Service Incident - September 01, 2025 Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9663101755802-Service-Incident-September-01-2025
7 days agoService Incident - August 18, 2025 - Zendesk QA - QA access issues & 5xx errors Zendesk Service Notifications [2 sources]
13 days agoService Incident - July 25, 2025 - Multiple pods | Customers are unable to use the adherence feature in GCP Zendesk Service Notifications
19 days agoService Incident - July 31, 2025 - All Pods | Zendesk Sales - Performance degradation and failing calls Zendesk Service Notifications
20 days ago🚀 Product Updates 11
Announcing intelligent triage for Voice calls Zendesk Announcements
6 days agoAnnouncing WFM agent activity CSV exports Zendesk Announcements
6 days agoZendesk News Roundup for September 2025 Internal Note
recentlyAnnouncing a new permission to create and edit end users Zendesk Announcements
12 days agoAnnouncing the deprecation of wrappers for the Sunshine Conversations API Zendesk Developer Updates
14 days agoAnnouncing changes to the ticket-closing default automation Zendesk Announcements
14 days agoUpcoming Zendesk virtual events: September 2025 Zendesk Announcements
14 days agoAnnouncing enhancements to agent timeout and disconnection configurations Zendesk Announcements
14 days agoAnnouncing an update the internal note trigger action Zendesk Announcements
14 days agoAutomated ticket redaction via triggers in Zendesk Internal Note
recentlyAnnouncing the migration of Zendesk QA dashboards to a new platform Zendesk Announcements
19 days ago🔧 Operations & Maintenance 2
📊 Business & Strategy 1
💡 Resources & Learning 3
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Nico's Commentary
We've got some focused and niche updates this week. ARC still has experimental status with the IEFT (RFC history here) but Zendesk handles a huge quantity of email so implementing features seen in the wild is important.
It's feeling like Zendesk QA (FKA Klaus) is not a priority. A long time ago I did a QA implementation project and evaluated a bunch of tools and I'm sure the competition aren't sitting still. The Tallinn office are recruiting engineers (see) so we will be keeping a close eye on the future of this product.
Tangential but I wrote some notes on the design of the gradients you see on this page and there's a demo gradient comparison tool if you want to play!