Industry RSS Feeds - 13 September 2025 Archive
This is an archived version from 13 September 2025.
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Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Latest Zendesk Release Notes
Key Changes: 1. Support added auto-detection for sender authentication using ARC (Authenticated Received Chain) headers, increased the number of recent emails imported by the Gmail connector from 50 to 300, and added new import functionality for the Exchange Connector to import the 300 most recent emails. 2. Zendesk Workflow Management (WFM) now allows exporting a structured CSV of agent activity timelines directly from the Agent Activity page, and when grouping by organization in reports, users will see clearer distinctions between actual organizations, non-ticket activity, and data with no associated organization.
View Full Release NotesLatest - Last 48 Hours 4 stories
📊 Business & Strategy 1
💡 Resources & Learning 3
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Zendesk Messaging authentication in the Help Center
This fundamentally changes how you'll manage third-party integrations.
Internal Note • recentlyAnalysis
Generated this morningThe past few weeks show Zendesk pushing new features while struggling with platform stability.
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🚨 Incidents & Security 4
Service Incident - August 13, 2025 - All pods | AI Agents - AI Agent delays Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9594339646362-Service-Incident-August-13-2025-All-pods-AI-Agents-AI-Agent-delays
3 days agoService Incident - September 01, 2025 Zendesk Service Notifications
10 days agoService Incident - August 18, 2025 - Zendesk QA - QA access issues & 5xx errors Zendesk Service Notifications [2 sources]
16 days agoService Incident - July 25, 2025 - Multiple pods | Customers are unable to use the adherence feature in GCP Zendesk Service Notifications
22 days ago🚀 Product Updates 12
Announcing a configurable expiration period for public attachments Zendesk Announcements
4 days agoAnnouncing intelligent triage for Voice calls Zendesk Announcements
9 days agoAnnouncing WFM agent activity CSV exports Zendesk Announcements
9 days agoZendesk News Roundup for September 2025 Internal Note
recentlyAnnouncing a new permission to create and edit end users Zendesk Announcements
15 days agoAnnouncing the deprecation of wrappers for the Sunshine Conversations API Zendesk Developer Updates
17 days agoAnnouncing changes to the ticket-closing default automation Zendesk Announcements
17 days agoUpcoming Zendesk virtual events: September 2025 Zendesk Announcements
17 days agoAnnouncing enhancements to agent timeout and disconnection configurations Zendesk Announcements
17 days agoAnnouncing an update the internal note trigger action Zendesk Announcements
17 days agoAutomated ticket redaction via triggers in Zendesk Internal Note
recentlyAnnouncing the migration of Zendesk QA dashboards to a new platform Zendesk Announcements
22 days ago🔧 Operations & Maintenance 1
💡 Resources & Learning 5
Faye Launches New AI Powered Pipedrive Zendesk Integration - MarTech Cube
recentlyZendesk Messaging authentication in the Help Center Internal Note
recentlyZendesk reports 30% faster response, 95% reliability after GPT-5 integration - VentureBeat
recentlyI reviewed Zendesk's Sell CRM and its robust mobile app makes it an excellent choice for mobile sales teams - TechRadar
recentlyWhat's new in Zendesk: September 2025 Zendesk What's New
18 days agoFeed Analytics
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13/09/2025
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Nico's Commentary
We've got some focused and niche updates this week. ARC still has experimental status with the IEFT (RFC history here) but Zendesk handles a huge quantity of email so implementing features seen in the wild is important.
It's feeling like Zendesk QA (FKA Klaus) is not a priority. A long time ago I did a QA implementation project and evaluated a bunch of tools and I'm sure the competition aren't sitting still. The Tallinn office are recruiting engineers (see) so we will be keeping a close eye on the future of this product.
Tangential but I wrote some notes on the design of the gradients you see on this page and there's a demo gradient comparison tool if you want to play!