Service Incident - August 13, 2025 - All pods | AI Agents - AI Agent delays Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9594339646362-Service-Incident-August-13-2025-All-pods-AI-Agents-AI-Agent-delays
10 days agoIndustry RSS Feeds - 20 September 2025 Archive
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Key Changes: Copilot: Intelligent triage for voice calls helps you get structured insights on intent,
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Internal Note • recentlyAnalysis
Generated this morningThe most significant operational pattern observed across the article titles is the increasing reliance on AI and automation in Zendesk's product roadmap, coupled with a series of service incidents and stability issues. This suggests that Zendesk administrators need to closely monitor the impact of AI-powered features on their core customer support operations, and ensure thorough testing and gradual rollout of new technologies to maintain reliable service delivery.
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🚨 Incidents & Security 3
Service Incident - September 01, 2025 Zendesk Service Notifications
17 days agoService Incident - August 18, 2025 - Zendesk QA - QA access issues & 5xx errors Zendesk Service Notifications
23 days ago🚀 Product Updates 11
Zendesk's response to Atlassian's end-of-life announcement for Jira Data Center/Server Zendesk Announcements
3 days agoAnnouncing new options for side conversations Zendesk Announcements
3 days agoAnnouncing updates to the Agent as Requester workflow to support multibrand requests Zendesk Announcements
4 days agoAnnouncing brand membership management directly from the agent profile Zendesk Announcements
7 days agoAnnouncing incremental export APIs for custom object records Zendesk Announcements
9 days agoStreamline customer support operations by integrating Zendesk with AWS Support API | Amazon Web Services - Amazon Web Services
recentlyAnnouncing a configurable expiration period for public attachments Zendesk Announcements
11 days agoAnnouncing intelligent triage for Voice calls Zendesk Announcements
16 days agoZendesk News Roundup for September 2025 Internal Note
recentlyAnnouncing the deprecation of wrappers for the Sunshine Conversations API Zendesk Developer Updates
24 days agoAnnouncing enhancements to agent timeout and disconnection configurations Zendesk Announcements
24 days ago🔧 Operations & Maintenance 1
📊 Business & Strategy 1
💡 Resources & Learning 7
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service - CX Today
recentlyAI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers - CX Today
recentlyZendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics - CX Today
recentlyZendesk Messaging authentication in the Help Center Internal Note
recentlyZendesk reports 30% faster response, 95% reliability after GPT-5 integration - VentureBeat
recentlyI reviewed Zendesk's Sell CRM and its robust mobile app makes it an excellent choice for mobile sales teams - TechRadar
recentlyAre We Entering a New, AI-Powered Contact Center Era? - CX Today
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Nico's Commentary
We've got some focused and niche updates this week. ARC still has experimental status with the IEFT (RFC history here) but Zendesk handles a huge quantity of email so implementing features seen in the wild is important.
It's feeling like Zendesk QA (FKA Klaus) is not a priority. A long time ago I did a QA implementation project and evaluated a bunch of tools and I'm sure the competition aren't sitting still. The Tallinn office are recruiting engineers (see) so we will be keeping a close eye on the future of this product.
Tangential but I wrote some notes on the design of the gradients you see on this page and there's a demo gradient comparison tool if you want to play!