Zendesk News Archive - 05 October 2025 | Deltastring

Key Changes: The release notes include the following specific changes: A new, modernized version of the ticket settings page is now available in Admin Center, with a streamlined layout and new features and controls for managing ticketing configurations. The default automation responsible for transitioning tickets from Solved to Closed has been updated to find tickets throughout the hour, not just at the top of the hour. Record-level permissions on custom objects with Access Rules have been introduced. In the Dialogue Builder, select inputs have been replaced by Zendesk Garden components, and templates now work when the messaging toggle is activated. The limits for excluded terms in AI translation for articles have been increased from 50 to 300, and Admins can now understand their auto assist procedure performance directly from the procedure page in Knowledge admin. Automated resolutions for accounts in pod 19 were not being counted for autoreplies based on intelligent triage from July 17 to August 29, but this issue has been remediated. Copilot introduced 15 new recommendation types for refunds and escalations, macro suggestions in auto-assist procedures, and conversation summarisation for Slack channels.