Service Incident - October 10th, 2025 - Zendesk Talk Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9811566222106-Service-Incident-October-10th-2025-Zendesk-Talk
5 hours agoZendesk News Archive - 10 October 2025 | Deltastring
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Latest: Service Incident - October 10th, 2025 - Zendesk Talk
Last updated: 01:03 GMT, 13 October 2025
Latest Zendesk Release Notes
Key Changes: Copilot released custom fields in entities. Copilot also released ticket summaries in reporting, views, as placeholders, and via the API.
View Full Release NotesLatest - Last 48 Hours 24 stories
🚨 Incidents & Security 8
Service Incident - October 8, 2025 - Pod 27 | Support - Omnichannel routing issues Zendesk Service Notifications
yesterdayDiscord Zendesk Breach: What We Know So Far? - SOCRadar® Cyber Intelligence Inc.
recentlyDiscord Data Breach – 1.5TB of Data and 2M ID Photos Held for Ransom - Cyber Press
recentlyHackers claim Discord breach exposed data of 5.5 million users - BleepingComputer
recentlyHackers Threaten to Leak 2.1M Discord Users’ Passports, Licenses in Extortion Attack - Yahoo
recentlyHackers breach Zendesk to extort Discord with stolen IDs - Protos | Informed crypto news
recentlyService Incident - October 07, 2025 - Multiple pods | Support - Unable to update ticket | Error: an app has timed out and has pr... Zendesk Service Notifications
2 days ago🚀 Product Updates 1
💡 Resources & Learning 15
Discord admits compromise of 70,000 Online Safety Act proof-of-age IDs - Computing UK
recentlyZendesk unveils AI advancements including autonomous Voice AI Agents - Mi-3.com.au.
recentlyZendesk Just Unveiled GPT‑5-Powered AI Agents That Handle Customers Without Human Help - Inc.com
recentlyZendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all - Venturebeat
recentlyZendesk Reveals Advanced AI Suite at 2025 AI Summit - AIM Media House
recentlyZendesk says its AI agent can resolve up to 80% of support issues - YourStory.com [2 sources]
recentlyWhat's new from the Zendesk AI Summit 2025 Internal Note
recentlyZendesk Unveils AI That Handles 80% of Customer Problems Alone - Technology Org
recentlyID photos of 70,000 users may have been leaked, Discord says - BBC
recentlyZendesk Reveals AI Innovations To Transform Customer And Employee Services - Pulse 2.0
recentlyZendesk launches AI-powered voice agents & analytics upgrades - telconews.com.au
recentlyZendesk introduces new AI automation features for contact centers - SiliconANGLE
recentlyZendesk Expands AI Capabilities for Service Teams - CMSWire.com
recentlyZendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage - CX Today
recentlyZendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale - PR Newswire [3 sources]
recentlyRecently 24 stories
Don't Miss
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation - CX Today
Significant platform update affecting Zendesk administrators.
Google News - Zendesk • recentlyAnalysis
Generated this morning1. The most significant operational pattern that administrators need to understand is the increasing reliance on AI and automation across Zendesk's product suite, as evidenced by the announcements of AI-powered features like generative email replies, real-time AI suggestions for Voice, and AI-powered intent detection for ticket categorization.
2. This shift towards AI-driven capabilities means that Zendesk administrators will need to carefully monitor the implementation and performance of these new features, ensuring they are properly integrated and configured to maintain the stability and reliability of the platform, while also exploring ways to leverage these AI-powered tools to improve efficiency and customer experience.
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🚨 Incidents & Security 6
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation - CX Today
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation CX Today
recentlyService Incident - October 06, 2025 - Multiple pods | Workforce Management - WFM degraded performance Zendesk Service Notifications
4 days agoService Incident - September 22, 2025 - Pods 13, 15 and 27 | Workforce Management - Messaging unable to establish session with r... Zendesk Service Notifications
7 days agoWhat's new in Zendesk: October 2025 Zendesk What's New
15 days agoEmergency Maintenance - September 26, 2025 | Support, Knowledge & Voice Database Update Zendesk Service Notifications
17 days agoService Incident - September 01, 2025 - Customers in Spain are unable to access Zendesk custom apps and ticket attachments due ... Zendesk Service Notifications
17 days ago🚀 Product Updates 11
Announcing general availability of real-time monitoring dashboards Zendesk Announcements
4 days agoAnnouncing the release of App Builder Zendesk Announcements
6 days agoZendesk News Roundup for October 2025 Internal Note
recentlyUpcoming Zendesk virtual events: October 2025 Zendesk Announcements
9 days agoAnnouncing IP restrictions support for Zendesk Messaging Zendesk Announcements
9 days agoAnnouncing WFM bulk user management for teams Zendesk Announcements
9 days agoAnnouncing use of custom fields in entities for Zendesk Copilot customers Zendesk Announcements
10 days agoAnnouncing the removal of legacy system custom user fields Zendesk Announcements
10 days agoAnnouncing the move of Google Calendar integration for WFM to the Admin Center Zendesk Announcements
11 days agoAnnouncing real-time AI suggestions for Voice with Copilot Zendesk Announcements
16 days agoAnnouncing the general availability of AI agent conversations as tickets in Support and Agent Workspace Zendesk Announcements
23 days ago🔧 Operations & Maintenance 1
Scheduled Maintenance - Oct 15 ~ Nov 8, 2025 | All Pods | Support, Guide & Talk - Database upgrade Zendesk Service Notifications
9 days ago💡 Resources & Learning 6
Advanced End User Merge: Automatically detect & merge duplicate users in one click. (sponsor) Internal Note
recentlyWhatsApp to transfer the ownership of WhatsApp Business Accounts (WABAs) to all customers Zendesk Announcements
9 days agoZendesk’s Global Impact Report Highlights AI Support for Nonprofits, Environmental Sustainability, and Workplace Belonging Zendesk Press Releases
9 days agoGenerative email replies with AI Agent Essentials in Zendesk Internal Note
recentlyMoving from manual ticket categorization to AI-powered intent detection in Zendesk Internal Note
recentlyAI Propels IT Beyond the Help Desk: 86% of IT Leaders Confirm Their Work Shapes Employee Services Zendesk Press Releases
17 days agoFeed Analytics
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September 2025
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Nico's Commentary
This week we see a big batch of updates, primarily in the AI Agents Advanced package.
I know I have a reputation in this space as an AI cynic (see yes I hate AI) but the important thing from my perspective is for the Zendesk platform to be the go-to solution for the businesses which will be tomorrow's giants. If copilot and AI agents help the leaders of growing support teams choose Zendesk and scale up quality service then that's what we all need to see.