Service Incident - October 10th, 2025 - Zendesk Talk Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9811566222106-Service-Incident-October-10th-2025-Zendesk-Talk
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Latest: Service Incident - October 10th, 2025 - Zendesk Talk
Last updated: 01:03 GMT, 13 October 2025
Latest Zendesk Release Notes
Key Changes: Copilot released custom fields in entities. Copilot also released ticket summaries in reporting, views, as placeholders, and via the API.
View Full Release NotesLatest - Last 48 Hours 16 stories
🚨 Incidents & Security 5
Service Incident - October 8, 2025 - Pod 27 | Support - Omnichannel routing issues Zendesk Service Notifications
2 days agoDiscord Zendesk Breach: What We Know So Far? - SOCRadar® Cyber Intelligence Inc.
recentlyDiscord Data Breach – 1.5TB of Data and 2M ID Photos Held for Ransom - Cyber Press
recentlyHackers claim Discord breach exposed data of 5.5 million users - BleepingComputer
recently🚀 Product Updates 1
💡 Resources & Learning 10
Discord admits compromise of 70,000 Online Safety Act proof-of-age IDs - Computing UK
recentlyZendesk Just Unveiled GPT‑5-Powered AI Agents That Handle Customers Without Human Help - Inc.com
recentlyID photos of 70,000 users may have been leaked, Discord says - BBC
recentlyZendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all - Venturebeat
recentlyZendesk Reveals Advanced AI Suite at 2025 AI Summit - AIM Media House
recentlyZendesk says its AI agent can resolve up to 80% of support issues - YourStory.com
recentlyWhat's new from the Zendesk AI Summit 2025 Internal Note
recentlyZendesk Unveils AI That Handles 80% of Customer Problems Alone - Technology Org
recentlyZendesk Reveals AI Innovations To Transform Customer And Employee Services - Pulse 2.0
recentlyZendesk launches AI-powered voice agents & analytics upgrades - telconews.com.au
recentlyRecently 33 stories
Don't Miss
Zendesk introduces new AI automation features for contact centers - SiliconANGLE
Significant platform update affecting Zendesk administrators.
Google News - Zendesk • recentlyAnalysis
Generated this morning1. The most significant operational pattern that administrators need to understand is the increasing reliance on AI and automation within the Zendesk ecosystem, as evidenced by the numerous articles highlighting the introduction and expansion of AI-powered features such as AI agent, AI automation, and generative email replies.
2. This trend towards AI-driven solutions means that Zendesk administrators will need to prioritize the careful testing and deployment of these new AI capabilities, as well as closely monitor their impact on the overall stability and performance of the Zendesk platform, to ensure a seamless and reliable customer experience.
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🚨 Incidents & Security 10
Discord says 70,000 users may have had their government IDs leaked in breach - The Verge
Discord says 70,000 users may have had their government IDs leaked in breach The Verge
recentlyHackers Threaten to Leak 2.1M Discord Users’ Passports, Licenses in Extortion Attack - Yahoo
recentlyHackers breach Zendesk to extort Discord with stolen IDs - Protos | Informed crypto news
recentlyService Incident - October 07, 2025 - Multiple pods | Support - Unable to update ticket | Error: an app has timed out and has pr... Zendesk Service Notifications
3 days agoDiscord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation - CX Today
recentlyService Incident - October 06, 2025 - Multiple pods | Workforce Management - WFM degraded performance Zendesk Service Notifications
5 days agoService Incident - September 22, 2025 - Pods 13, 15 and 27 | Workforce Management - Messaging unable to establish session with r... Zendesk Service Notifications
8 days agoWhat's new in Zendesk: October 2025 Zendesk What's New
16 days agoEmergency Maintenance - September 26, 2025 | Support, Knowledge & Voice Database Update Zendesk Service Notifications
18 days agoService Incident - September 01, 2025 - Customers in Spain are unable to access Zendesk custom apps and ticket attachments due ... Zendesk Service Notifications
18 days ago🚀 Product Updates 10
Announcing general availability of real-time monitoring dashboards Zendesk Announcements
5 days agoAnnouncing the release of App Builder Zendesk Announcements
7 days agoZendesk News Roundup for October 2025 Internal Note
recentlyUpcoming Zendesk virtual events: October 2025 Zendesk Announcements
10 days agoAnnouncing IP restrictions support for Zendesk Messaging Zendesk Announcements
10 days agoAnnouncing WFM bulk user management for teams Zendesk Announcements
10 days agoAnnouncing use of custom fields in entities for Zendesk Copilot customers Zendesk Announcements
11 days agoAnnouncing the removal of legacy system custom user fields Zendesk Announcements
11 days agoAnnouncing the move of Google Calendar integration for WFM to the Admin Center Zendesk Announcements
12 days agoAnnouncing real-time AI suggestions for Voice with Copilot Zendesk Announcements
17 days ago🔧 Operations & Maintenance 1
Scheduled Maintenance - Oct 15 ~ Nov 8, 2025 | All Pods | Support, Guide & Talk - Database upgrade Zendesk Service Notifications
10 days ago💡 Resources & Learning 12
Zendesk introduces new AI automation features for contact centers - SiliconANGLE
recentlyZendesk Launches AI Autonomous Agent, Customer Service Industry to be Completely Disrupted - Binance
recentlyZendesk Expands AI Capabilities for Service Teams - CMSWire.com
recentlyZendesk says its new AI agent can solve 80% of support issues - TechCrunch [2 sources]
recentlyZendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage - CX Today
recentlyZendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale - PR Newswire [2 sources]
recentlyAdvanced End User Merge: Automatically detect & merge duplicate users in one click. (sponsor) Internal Note
recentlyWhatsApp to transfer the ownership of WhatsApp Business Accounts (WABAs) to all customers Zendesk Announcements
10 days agoZendesk’s Global Impact Report Highlights AI Support for Nonprofits, Environmental Sustainability, and Workplace Belonging Zendesk Press Releases
10 days agoGenerative email replies with AI Agent Essentials in Zendesk Internal Note
recentlyMoving from manual ticket categorization to AI-powered intent detection in Zendesk Internal Note
recentlyAI Propels IT Beyond the Help Desk: 86% of IT Leaders Confirm Their Work Shapes Employee Services Zendesk Press Releases
18 days agoFeed Analytics
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Nico's Commentary
Having had a bit of a fight with Claude over weeks trying to make these summaries good on this page, I have some sympathy for whoever was responsible for the updated copilot ticket summaries. I thought the flurry of "prompt engineering" roles a couple of years ago were a cynical joke but now they have vanished I feel like I should hire one!
It's time to renew this article Contracting is all in the preparation but I'm airing it here because it keeps coming up. Colour code your gear for site visits, have backups for everything mission-critical, etc. It makes such a difference!