Announcing a Unified Location for Service Incident Information Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9832283232154-Announcing-a-Unified-Location-for-Service-Incident-Information
5 hours agoZendesk News Archive - 15 October 2025 | Deltastring
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Latest: Announcing a Unified Location for Service Incident Information
Last updated: 23:00 GMT, 15 October 2025
Latest Zendesk Release Notes
Key Changes: Copilot ticket summarization now includes both public replies and internal notes, with an expanded word limit to capture more ticket context. Copilot's real-time AI suggestions for agents during live voice calls provide instant, context-aware recommendations from the help center to help resolve customer issues more efficiently.
View Full Release NotesLatest - Last 48 Hours 14 stories
🚨 Incidents & Security 5
Service Incident - October 14, 2025 - Pod 13 | Sunshine Conversations - Messaging delays Zendesk Service Notifications
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yesterday🚀 Product Updates 4
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2 days ago🔧 Operations & Maintenance 1
Scheduled Maintenance - Oct 15 ~ Nov 8, 2025 | All Pods | Support, Guide, Contact Center & Talk - Database upgrade Zendesk Service Notifications
8 hours ago💡 Resources & Learning 4
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recentlyRecently 36 stories
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Release notes through 2025-10-10
Significant platform update affecting Zendesk administrators.
Zendesk Release Notes • 3 days agoAnalysis
Generated this morningThe most significant operational pattern observed is the recurring service incidents and security breaches affecting Zendesk's core products, particularly Zendesk Talk, Workforce Management, and the Analytics platform. This indicates that Zendesk administrators need to prioritize proactive monitoring, rigorous testing of new features and integrations, and robust incident response planning to ensure the stability and security of the Zendesk ecosystem for their organizations.
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🚨 Incidents & Security 13
Service Incident - October 10th, 2025 - Zendesk Talk Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9811566222106-Service-Incident-October-10th-2025-Zendesk-Talk
5 days agoService Incident - October 8th, 2025 - Pods 29, 18, and 17 | Analytics - Dashboard can not be accessed for Explore: 5XX error Zendesk Service Notifications Updated
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recentlyService Incident - October 07, 2025 - Multiple pods | Support - Unable to update ticket | Error: an app has timed out and has pr... Zendesk Service Notifications
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recentlyService Incident - October 06, 2025 - Multiple pods | Workforce Management - WFM degraded performance Zendesk Service Notifications
9 days agoService Incident - September 22, 2025 - Pods 13, 15 and 27 | Workforce Management - Messaging unable to establish session with r... Zendesk Service Notifications
12 days agoWhat's new in Zendesk: October 2025 Zendesk What's New
20 days agoEmergency Maintenance - September 26, 2025 | Support, Knowledge & Voice Database Update Zendesk Service Notifications
22 days agoService Incident - September 01, 2025 - Customers in Spain are unable to access Zendesk custom apps and ticket attachments due ... Zendesk Service Notifications
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21 days ago💡 Resources & Learning 15
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recentlyFeed Analytics
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Nico's Commentary
Having had a bit of a fight with Claude over weeks trying to make these summaries good on this page, I have some sympathy for whoever was responsible for the updated copilot ticket summaries. I thought the flurry of "prompt engineering" roles a couple of years ago were a cynical joke but now they have vanished I feel like I should hire one!
It's time to renew this article Contracting is all in the preparation but I'm airing it here because it keeps coming up. Colour code your gear for site visits, have backups for everything mission-critical, etc. It makes such a difference!