Announcing a Unified Location for Service Incident Information Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9832283232154-Announcing-a-Unified-Location-for-Service-Incident-Information
yesterdayZendesk News Archive - 16 October 2025 | Deltastring
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Latest: AI Agents, Smart Automation Boost Customer Experience - Mexico Business News
Last updated: 23:00 GMT, 16 October 2025
Latest Zendesk Release Notes
Key Changes: Copilot ticket summarization now includes both public replies and internal notes, with an expanded word limit to capture more ticket context. Copilot's real-time AI suggestions for agents during live voice calls provide instant, context-aware recommendations from the help center to help resolve customer issues more efficiently.
View Full Release NotesLatest - Last 48 Hours 13 stories
๐จ Incidents & Security 5
Service Incident - October 14, 2025 - Pod 13 | Sunshine Conversations - Messaging delays Zendesk Service Notifications
yesterdayDiscord breach was not result of third party hack, Zendesk partner 5CA says in public statement - Cybernews
recentlyService Incident - October 8, 2025 - Support | Pod 27 - Omnichannel routing issues Zendesk Service Notifications Updated
yesterdayService Incident - October 13, 2025 - Multiple pods | Support - Inbound emails via Gmail connector not being received in Zendesk Zendesk Service Notifications
2 days ago๐ Product Updates 2
Announcing new languages for redaction suggestions Zendesk Announcements
2 days agoUpdates to Agent Copilot summaries in Zendesk Internal Note
recently๐ง Operations & Maintenance 1
Scheduled Maintenance - Oct 15 ~ Nov 8, 2025 | All Pods | Support, Guide, Contact Center & Talk - Database upgrade Zendesk Service Notifications
yesterday๐ Business & Strategy 1
๐ก Resources & Learning 4
AI Agents, Smart Automation Boost Customer Experience - Mexico Business News
recentlyAdvisory: Increase in relay spam from Zendesk accounts Zendesk Announcements
23 hours agoMany users baffled by surprise support ticket email from help@gotinder - PiunikaWeb
recentlyZight Enhances Support Workflows With Request Video Logs, Zendesk Upgrades, and a New Integration Marketplace - ๅฏ้็็
recentlyRecently 30 stories
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Announcing the hide composer feature for Zendesk Messaging
Significant platform update affecting Zendesk administrators.
Zendesk Announcements โข 3 days agoAnalysis
Generated this morning1. The most significant operational pattern observed across these article titles is the recurring service incidents and stability issues affecting Zendesk's core products, particularly Workforce Management (WFM) and the Resolution Platform, which appear to be coinciding with the rollout of new AI-powered features and capabilities.
2. This suggests that Zendesk administrators need to closely monitor the impact of these AI-driven enhancements on the overall platform stability and performance, and ensure thorough testing and gradual rollout of new features to mitigate the risk of disruptions to critical customer support operations.
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๐จ Incidents & Security 9
Service Incident - October 10th, 2025 - Zendesk Talk Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9811566222106-Service-Incident-October-10th-2025-Zendesk-Talk
6 days agoService Incident - October 8th, 2025 - Pods 29, 18, and 17 | Analytics - Dashboard can not be accessed for Explore: 5XX error Zendesk Service Notifications Updated
7 days agoDiscord Zendesk Breach: What We Know So Far? - SOCRadarยฎ Cyber Intelligence Inc.
recentlyHackers breach Zendesk to extort Discord with stolen IDs - Protos | Informed crypto news
recentlyService Incident - October 07, 2025 - Multiple pods | Support - Unable to update ticket | Error: an app has timed out and has pr... Zendesk Service Notifications
8 days agoHackers claim Discord breach exposed data of 5.5 million users - BleepingComputer
recentlyDiscord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation - CX Today
recentlyService Incident - October 06, 2025 - Multiple pods | Workforce Management - WFM degraded performance Zendesk Service Notifications
10 days agoService Incident - September 22, 2025 - Pods 13, 15 and 27 | Workforce Management - Messaging unable to establish session with r... Zendesk Service Notifications
13 days ago๐ Product Updates 9
Announcing the hide composer feature for Zendesk Messaging Zendesk Announcements
3 days agoAnnouncing the ability to connect custom object records to your knowledge base articles Zendesk Announcements
3 days agoAnnouncing WFM bulk user management for workstreams Zendesk Announcements
3 days agoAnnouncing the ability to rotate automatic shifts in WFM Zendesk Announcements
6 days agoAnnouncing general availability of real-time monitoring dashboards Zendesk Announcements
10 days agoAnnouncing the release of App Builder Zendesk Announcements
12 days agoZendesk News Roundup for October 2025 Internal Note
recentlyAnnouncing improvements to ticket auditing for user merges Zendesk Announcements
15 days agoAnnouncing IP restrictions support for Zendesk Messaging Zendesk Announcements
15 days ago๐ก Resources & Learning 12
AI can now solve most customer support problems, Zendesk says - Yahoo! Tech
recentlyZendesk Statistics 2025: Power Moves in CX Growth - SQMagazine
recentlyDiscord admits compromise of 70,000 Online Safety Act proof-of-age IDs - Computing UK
recentlyThe Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics - CX Today
recentlyZendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all - VentureBeat
recentlyWhat's new from the Zendesk AI Summit 2025 Internal Note
recentlyZendesk introduces new AI automation features for contact centers - SiliconANGLE
recentlyZendesk Expands AI Capabilities for Service Teams - CMSWire
recentlyZendesk says its new AI agent can solve 80% of support issues - TechCrunch [2 sources]
recentlyZendesk Unveils Major AI Push โ Voice, Admin Co-Pilot, and HyperArc Take Center Stage - CX Today
recentlyZendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale - PR Newswire [2 sources]
recentlyAdvanced End User Merge: Automatically detect & merge duplicate users in one click. (sponsor) Internal Note
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Nico's Commentary
Having had a bit of a fight with Claude over weeks trying to make these summaries good on this page, I have some sympathy for whoever was responsible for the updated copilot ticket summaries. I thought the flurry of "prompt engineering" roles a couple of years ago were a cynical joke but now they have vanished I feel like I should hire one!
It's time to renew this article Contracting is all in the preparation but I'm airing it here because it keeps coming up. Colour code your gear for site visits, have backups for everything mission-critical, etc. It makes such a difference!