Service Incident - October 18, 2025 - All Pods | Email processing delays Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9425412142874-Service-Incident-October-18-2025-All-Pods-Email-processing-delays
yesterdayZendesk News Archive - 19 October 2025 | Deltastring
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Latest: AI can now solve most customer support problems, Zendesk says - The Star
Last updated: 23:00 GMT, 19 October 2025
Latest Zendesk Release Notes
Key Changes: Copilot ticket summarization now includes both public replies and internal notes, with an expanded word limit to capture more ticket context. Copilot's real-time AI suggestions for agents during live voice calls provide instant, context-aware recommendations from the help center to help resolve customer issues more efficiently.
View Full Release NotesLatest - Last 48 Hours 5 stories
🚨 Incidents & Security 3
Email Bombs Exploit Lax Authentication in Zendesk - Krebs on Security
recentlyService Incident - October 13, 2025 - Multiple pods | Support - Inbound emails via Gmail connector not being received in Zendesk Zendesk Service Notifications
2 days ago💡 Resources & Learning 2
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AI Agents, Smart Automation Boost Customer Experience - Mexico Business News
Significant platform update affecting Zendesk administrators.
Google News - Zendesk • recentlyAnalysis
Generated this morningThe most significant operational pattern observed across these article titles is the prevalence of service incidents and system outages affecting various Zendesk products, including Support, Talk, Analytics, and Messaging. This indicates that Zendesk administrators need to prioritize system stability and reliability, closely monitor their infrastructure, and have robust incident response and disaster recovery plans in place to ensure seamless customer experiences during periods of disruption.
Additionally, the titles suggest that Zendesk is rapidly expanding its AI and automation capabilities, which may be contributing to some of the observed stability issues. Administrators should carefully evaluate the impact of these new AI features on their Zendesk ecosystem and ensure thorough testing and gradual rollouts to mitigate any potential disruptions.
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🚨 Incidents & Security 9
Announcing a Unified Location for Service Incident Information Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9832283232154-Announcing-a-Unified-Location-for-Service-Incident-Information
4 days agoService Incident - October 14, 2025 - Pod 13 | Sunshine Conversations - Messaging delays Zendesk Service Notifications
4 days agoDiscord breach was not result of third party hack, Zendesk partner 5CA says in public statement - Cybernews
recentlyService Incident - October 8th, 2025 - Pods 29, 18, and 17 | Analytics - Dashboard can not be accessed for Explore: 5XX error Zendesk Service Notifications
10 days agoService Incident - October 10th, 2025 - Zendesk Talk Zendesk Service Notifications
9 days agoDiscord Zendesk Breach: What We Know So Far? - SOCRadar® Cyber Intelligence Inc.
recentlyService Incident - October 07, 2025 - Multiple pods | Support - Unable to update ticket | Error: an app has timed out and has pr... Zendesk Service Notifications
11 days agoHackers claim Discord breach exposed data of 5.5 million users - BleepingComputer
recentlyService Incident - October 06, 2025 - Multiple pods | Workforce Management - WFM degraded performance Zendesk Service Notifications
13 days ago🚀 Product Updates 10
Update [October 17]: Important notice about recent spam emails via Zendesk Zendesk Announcements
3 days agoAnnouncing new languages for redaction suggestions Zendesk Announcements
5 days agoUpdates to Agent Copilot summaries in Zendesk Internal Note
recentlyAnnouncing a new Jira integration for Zendesk Support Zendesk Announcements
6 days agoAnnouncing the hide composer feature for Zendesk Messaging Zendesk Announcements
6 days agoAnnouncing the ability to connect custom object records to your knowledge base articles Zendesk Announcements
6 days agoAnnouncing WFM bulk user management for workstreams Zendesk Announcements
6 days agoAnnouncing the ability to rotate automatic shifts in WFM Zendesk Announcements
9 days agoAnnouncing general availability of real-time monitoring dashboards Zendesk Announcements
13 days agoAnnouncing the release of App Builder Zendesk Announcements
15 days ago🔧 Operations & Maintenance 1
Scheduled Maintenance - Oct 15 ~ Nov 8, 2025 | All Pods | Support, Guide, Contact Center & Talk - Database upgrade Zendesk Service Notifications
4 days ago📊 Business & Strategy 1
💡 Resources & Learning 11
AI Agents, Smart Automation Boost Customer Experience - Mexico Business News
recentlyZight Enhances Support Workflows with Request Video Logs, Zendesk Upgrades, and a New Integration Marketplace - PR Newswire
recentlyWhat's new from the Zendesk AI Summit 2025 Internal Note
recentlyID photos of 70,000 users may have been leaked, Discord says - BBC
recentlyZendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all - VentureBeat
recentlyZendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage - CX Today
recentlyZendesk says its new AI agent can solve 80% of support issues - TechCrunch
recentlyZendesk introduces new AI automation features for contact centers - SiliconANGLE
recentlyZendesk Expands AI Capabilities for Service Teams - CMSWire
recentlyZendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale - PR Newswire [2 sources]
recentlyAdvanced End User Merge: Automatically detect & merge duplicate users in one click. (sponsor) Internal Note
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Nico's Commentary
Having had a bit of a fight with Claude over weeks trying to make these summaries good on this page, I have some sympathy for whoever was responsible for the updated copilot ticket summaries. I thought the flurry of "prompt engineering" roles a couple of years ago were a cynical joke but now they have vanished I feel like I should hire one!
It's time to renew this article Contracting is all in the preparation but I'm airing it here because it keeps coming up. Colour code your gear for site visits, have backups for everything mission-critical, etc. It makes such a difference!