Service Incident - October 20th, 2025 Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9848445213210-Service-Incident-October-20th-2025
6 hours agoZendesk News Archive - 20 October 2025 | Deltastring
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Latest: Service Incident - October 20th, 2025
Last updated: 23:00 GMT, 20 October 2025
Latest Zendesk Release Notes
Key Changes: 1. New lookup relationships added to connect custom objects to Guide articles in Support, and Zendesk Workforce Management (WFM) introduced bulk actions for assigning and unassigning users to or from WFM workstreams. 2. Voice fixed an issue that prevented agent-to-agent SIP calls transfers from completing for accounts with no phone numbers, and an issue where some calls stayed in wrap-up past the configured time.
View Full Release NotesLatest - Last 48 Hours 7 stories
🚨 Incidents & Security 5
Service Incident - October 13, 2025 - Multiple pods | Support - Inbound emails via Gmail connector not being received in Zendesk Zendesk Service Notifications
14 hours agoService Incident - October 8th, 2025 - Pods 29, 18, and 17 | Analytics - Dashboard can not be accessed for Explore: 5XX error Zendesk Service Notifications Updated
15 hours agoService Incident - October 18, 2025 - All Pods | Email processing delays Zendesk Service Notifications
19 hours agoEmail Bombs Exploit Lax Authentication in Zendesk - Krebs on Security
recently💡 Resources & Learning 2
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Attackers Exploit Zendesk Authentication Issue to Flood Targets’ Inboxes with Corporate Notifications - GBHackers News
This fundamentally changes how you'll manage third-party integrations.
Google News - Zendesk • recentlyAnalysis
Generated this morningThe most significant operational pattern observed is the increasing focus on AI-powered capabilities and the potential impact on Zendesk's core infrastructure and service delivery. This suggests that Zendesk administrators need to closely monitor the rollout and integration of these AI features, ensuring thorough testing and staged deployment to mitigate any destabilizing effects on critical communication and support channels.
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🚨 Incidents & Security 13
Cybercriminals Exploit Zendesk Flaw for Email Bomb Attacks - WebProNews
Cybercriminals Exploit Zendesk Flaw for Email Bomb Attacks WebProNews
recentlyAttackers Exploit Zendesk Authentication Issue to Flood Targets’ Inboxes with Corporate Notifications - GBHackers News
recentlyAnnouncing a Unified Location for Service Incident Information Zendesk Service Notifications
5 days agoService Incident - October 14, 2025 - Pod 13 | Sunshine Conversations - Messaging delays Zendesk Service Notifications
5 days agoDiscord breach was not result of third party hack, Zendesk partner 5CA says in public statement - Cybernews
recentlyService Incident - October 8, 2025 - Support | Pod 27 - Omnichannel routing issues Zendesk Service Notifications Updated
5 days agoService Incident - October 10th, 2025 - Zendesk Talk Zendesk Service Notifications
10 days agoDiscord Zendesk Breach: What We Know So Far? - SOCRadar® Cyber Intelligence Inc.
recentlyService Incident - October 07, 2025 - Multiple pods | Support - Unable to update ticket | Error: an app has timed out and has pr... Zendesk Service Notifications
12 days agoHackers claim Discord breach exposed data of 5.5 million users - BleepingComputer
recentlyHackers breach Zendesk to extort Discord with stolen IDs - Protos | Informed crypto news
recentlyDiscord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation - CX Today
recentlyService Incident - October 06, 2025 - Multiple pods | Workforce Management - WFM degraded performance Zendesk Service Notifications
14 days ago🚀 Product Updates 9
Update [October 17]: Important notice about recent spam emails via Zendesk Zendesk Announcements
4 days agoAnnouncing new languages for redaction suggestions Zendesk Announcements
6 days agoUpdates to Agent Copilot summaries in Zendesk Internal Note
recentlyAnnouncing a new Jira integration for Zendesk Support Zendesk Announcements
7 days agoAnnouncing the hide composer feature for Zendesk Messaging Zendesk Announcements
7 days agoAnnouncing the ability to connect custom object records to your knowledge base articles Zendesk Announcements
7 days agoAnnouncing WFM bulk user management for workstreams Zendesk Announcements
7 days agoAnnouncing the ability to rotate automatic shifts in WFM Zendesk Announcements
10 days agoAnnouncing general availability of real-time monitoring dashboards Zendesk Announcements
14 days ago🔧 Operations & Maintenance 1
Scheduled Maintenance - Oct 15 ~ Nov 8, 2025 | All Pods | Support, Guide, Contact Center & Talk - Database upgrade Zendesk Service Notifications
5 days ago📊 Business & Strategy 1
💡 Resources & Learning 10
AI doesn't replace customer service teams, it empowers them to do things differently, says Zendesk CTO - Diginomica
recentlyDiscord admits compromise of 70,000 Online Safety Act proof-of-age IDs - Computing UK
recentlyWhat's new from the Zendesk AI Summit 2025 Internal Note
recentlyZendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all - VentureBeat
recentlyZendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage - CX Today
recentlyZendesk says its new AI agent can solve 80% of support issues - TechCrunch
recentlyZendesk introduces new AI automation features for contact centers - SiliconANGLE
recentlyZendesk Expands AI Capabilities for Service Teams - CMSWire
recentlyZendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale - PR Newswire [2 sources]
recentlyAdvanced End User Merge: Automatically detect & merge duplicate users in one click. (sponsor) Internal Note
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Nico's Commentary
Having had a bit of a fight with Claude over weeks trying to make these summaries good on this page, I have some sympathy for whoever was responsible for the updated copilot ticket summaries. I thought the flurry of "prompt engineering" roles a couple of years ago were a cynical joke but now they have vanished I feel like I should hire one!
It's time to renew this article Contracting is all in the preparation but I'm airing it here because it keeps coming up. Colour code your gear for site visits, have backups for everything mission-critical, etc. It makes such a difference!