Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Last updated: 23:00 GMT, 29 October 2025
Key Changes: 1. A new security posture dashboard was introduced that brings together many important account settings, and the look of the team member and end user sign-in experiences was refreshed. 2. Starting October 27, 2025, all new Zendesk customers will be unable to opt out of Messaging, and Voice now fully integrates with department spaces, allowing agents to only see the lines associated with brands for which they have permission.
View Full Release Noteshttps://support.zendesk.com/hc/en-us/articles/9885622568218-Service-Incident-October-29-2025-Multiple-pods-Search-and-Observability-suite-degradation-issues
6 hours agoThe new security posture dashboard in Admin Centre consolidates crucial account settings, empowering Zendesk administrators to efficiently manage and enhance the security of their organisation's Zendesk instance.
Zendesk Announcements • 9 days agoThe most significant operational pattern that administrators need to understand is the recurring service incidents and stability issues across multiple Zendesk products and pods, coinciding with major platform updates and integrations.
This indicates that Zendesk is experiencing significant operational challenges in maintaining platform reliability and performance, which requires administrators to closely monitor system health, thoroughly test new features and integrations before deployment, and have robust incident response and communication plans in place to mitigate the impact on end-users.
https://support.zendesk.com/hc/en-us/articles/9866986135962-Service-Incident-October-24-2025-Pod-17-AI-Agents-Auth-Access-User-Does-Not-Have-Permission
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Nico's Commentary
With the attacks on large surface area business applications increasing, it's the right time for Zendesk to encourage admins to re-evaluate security configuration.
We have performed audits for enterprise level Zendesk instances and uncovered worrying gaps. Don't take risks with data! Pop me a message via email or Linkedin if you want an informal chat around this.
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