Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Last updated: 23:00 GMT, 30 October 2025
Key Changes: 1. A new security posture dashboard was introduced that brings together many important account settings, and the look of the team member and end user sign-in experiences was refreshed. 2. Starting October 27, 2025, all new Zendesk customers will be unable to opt out of Messaging, and Voice now fully integrates with department spaces, allowing agents to only see the lines associated with brands for which they have permission.
View Full Release Noteshttps://support.zendesk.com/hc/en-us/articles/9858456215194-Service-Incident-October-22-2025-Multiple-pods-Issues-with-AI-Agent-tickets
17 hours agoThe new security posture dashboard in Admin Centre provides Zendesk administrators with a centralised view of critical account settings, empowering them to proactively manage their organisation's security posture.
Zendesk Announcements • 10 days agoThe most significant operational pattern observed is the recurring service incidents and outages across multiple Zendesk products and services, including issues with email processing, analytics, routing, and other core functionalities. This indicates that Zendesk administrators need to closely monitor the platform's stability and reliability, prioritize proactive testing and incident response procedures, and be prepared to manage the impact of these disruptions on their customer service operations.
https://support.zendesk.com/hc/en-us/articles/9877533753882-Service-Incident-October-27-2025-Multiple-pods-Knowledge-Ticket-Submission-Issues
3 days agoHistorical Zendesk industry news summaries and analysis
Nico's Commentary
With the attacks on large surface area business applications increasing, it's the right time for Zendesk to encourage admins to re-evaluate security configuration.
We have performed audits for enterprise level Zendesk instances and uncovered worrying gaps. Don't take risks with data! Pop me a message via email or Linkedin if you want an informal chat around this.
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