Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Last updated: 23:00 GMT, 31 October 2025
Key Changes: 1. A new security posture dashboard was introduced that brings together many important account settings, and the look of the team member and end user sign-in experiences was refreshed. 2. Starting October 27, 2025, all new Zendesk customers will be unable to opt out of Messaging, and Voice now fully integrates with department spaces, allowing agents to only see the lines associated with brands for which they have permission.
View Full Release Noteshttps://support.zendesk.com/hc/en-us/articles/9885622568218-Service-Incident-October-29-2025-Multiple-pods-Search-and-Observability-suite-degradation-issues
28 minutes agoThe new security posture dashboard in Admin Centre consolidates crucial account settings that influence the overall security of your Zendesk instance, empowering administrators to easily monitor and manage their organisation's security posture.
Zendesk Announcements • 11 days agoThe most significant operational pattern observed is the recurring service incidents and outages across multiple Zendesk products and services, often coinciding with the release of new features or integrations. This suggests that Zendesk administrators need to prioritize thorough testing and gradual rollouts of new capabilities to ensure the stability and reliability of the platform, as well as have robust incident response and communication plans in place to effectively manage and mitigate the impact of such disruptions on their organizations.
https://support.zendesk.com/hc/en-us/articles/9877533753882-Service-Incident-October-27-2025-Multiple-pods-Knowledge-Ticket-Submission-Issues
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Nico's Commentary
With the attacks on large surface area business applications increasing, it's the right time for Zendesk to encourage admins to re-evaluate security configuration.
We have performed audits for enterprise level Zendesk instances and uncovered worrying gaps. Don't take risks with data! Pop me a message via email or Linkedin if you want an informal chat around this.
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