Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Last updated: 23:00 GMT, 02 November 2025
Key Changes: 1. A new security posture dashboard was introduced that brings together many important account settings, and the look of the team member and end user sign-in experiences was refreshed. 2. Starting October 27, 2025, all new Zendesk customers will be unable to opt out of Messaging, and Voice now fully integrates with department spaces, allowing agents to only see the lines associated with brands for which they have permission.
View Full Release Noteshttps://support.zendesk.com/hc/en-us/articles/9885622568218-Service-Incident-October-29-2025-Multiple-pods-Search-and-Observability-suite-degradation-issues
2 days agoThe new security posture dashboard in Admin Centre consolidates crucial account settings, empowering Zendesk administrators to efficiently manage and enhance their organisation's security posture from a centralised location.
Zendesk Announcements • 13 days agoThe most significant operational pattern that Zendesk administrators need to understand is the recurring service incidents and technical issues across multiple Zendesk products and pods, coinciding with the rollout of new features and platform upgrades. This suggests that Zendesk is undergoing a period of rapid innovation and expansion, which may be causing instability in the platform, and administrators should closely monitor the performance and reliability of Zendesk services, thoroughly test new features in staging environments, and have robust incident response and disaster recovery plans in place to mitigate the impact of these issues on their organizations.
https://support.zendesk.com/hc/en-us/articles/9858456215194-Service-Incident-October-22-2025-Multiple-pods-Issues-with-AI-Agent-tickets
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Nico's Commentary
With the attacks on large surface area business applications increasing, it's the right time for Zendesk to encourage admins to re-evaluate security configuration.
We have performed audits for enterprise level Zendesk instances and uncovered worrying gaps. Don't take risks with data! Pop me a message via email or Linkedin if you want an informal chat around this.
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