Beware of New Phishing Attack that Abuses Cloudflare and ZenDesk Pages to Steal Logins - CyberSecurityNews
Beware of New Phishing Attack that Abuses Cloudflare and ZenDesk Pages to Steal Logins CyberSecurityNews
recentlyZendesk News Today - 03 November 2025 | Deltastring
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Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Last updated: 23:28 GMT, 03 November 2025
Latest Zendesk Release Notes
Key Changes: 1. A new security posture dashboard was introduced that brings together many important account settings, and the look of the team member and end user sign-in experiences was refreshed. 2. Starting October 27, 2025, all new Zendesk customers will be unable to opt out of Messaging, and Voice now fully integrates with department spaces, allowing agents to only see the lines associated with brands for which they have permission.
View Full Release NotesLatest - Last 48 Hours 7 stories
🚨 Incidents & Security 1
🚀 Product Updates 2
Announcing ticket filtering on user and organization profile pages Zendesk Announcements
3 hours agoAnnouncing support for comments within an approval request Zendesk Announcements
22 hours ago💡 Resources & Learning 4
Zendesk: Scaling an AI-Driven Vision - Permira
recentlyCybercriminals Use Cloudflare and ZenDesk Pages in Sophisticated Phishing Attack - Cyber Press
recentlyRIP: The End of the IVR as We Know It - No Jitter
recentlyZendesk launches Voice AI Agents as voice resurges in retail customer service - retailbiz
recentlyRecently 37 stories
Don't Miss
Email Bombs Exploit Lax Authentication in Zendesk - Krebs on Security
This fundamentally changes how you'll manage third-party integrations.
Google News - Zendesk • recentlyAnalysis
Generated this morningThe most significant operational pattern that administrators need to understand is the recurring service incidents and maintenance activities across multiple Zendesk products and pods, indicating a high degree of platform complexity and interdependencies.
This means that Zendesk administrators must closely monitor the health and performance of the entire ecosystem, proactively plan for and coordinate maintenance activities, and have robust incident response and communication protocols in place to minimize disruptions to their customer service operations.
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🚨 Incidents & Security 15
Service Incident - October 29, 2025 - Multiple pods | Search and Observability suite degradation issues Zendesk Service Notifications
https://support.zendesk.com/hc/en-us/articles/9885622568218-Service-Incident-October-29-2025-Multiple-pods-Search-and-Observability-suite-degradation-issues
3 days agoService Incident - October 25, 2025 - Support (Agent Workspace), Sunshine Conversations | Pods 15 & 19 - Errors and latency with... Zendesk Service Notifications
3 days agoService Incident - October 22, 2025 | Multiple pods - Issues with AI Agent tickets Zendesk Service Notifications
4 days agoService Incident - October 24, 2025 | Pod 17 [AI Agents] - Auth/Access "User Does Not Have Permission" Zendesk Service Notifications
4 days agoService Incident - October 14, 2025 - Pod 13 | Sunshine Conversations - Messaging delays Zendesk Service Notifications
4 days agoWhat's new in Zendesk: November 2025 Zendesk What's New
6 days agoService Incident - October 27, 2025 - Multiple pods | Knowledge Ticket Submission Issues Zendesk Service Notifications
7 days agoService Incident - October 20th, 2025 | Multiple pods - AWS US East issues impacting several Zendesk services (Explore, Omnichan... Zendesk Service Notifications
7 days agoService Incident - October 10th, 2025 | Multiple pods - Zendesk Talk availability errors Zendesk Service Notifications
13 days agoService Incident - October 13, 2025 - Multiple pods | Support - Inbound emails via Gmail connector not being received in Zendesk Zendesk Service Notifications
14 days agoService Incident - October 8, 2025 - Support | Pod 27 - Omnichannel routing issues Zendesk Service Notifications
19 days agoService Incident - October 18, 2025 - All Pods | Email processing delays Zendesk Service Notifications
14 days agoEmail Bombs Exploit Lax Authentication in Zendesk - Krebs on Security
recentlyAttackers Exploit Zendesk Authentication Issue to Flood Targets’ Inboxes with Corporate Notifications - GBHackers News
recentlyAnnouncing a Unified Location for Service Incident Information Zendesk Service Notifications
19 days ago🚀 Product Updates 14
Upcoming Zendesk virtual events: November 2025 Zendesk Announcements
3 days agoAnnouncing new metrics for reporting on ended messaging sessions Zendesk Announcements
5 days agoAnnouncing custom intent categories for intelligent triage Zendesk Announcements
6 days agoAnnouncing generative AI writing tools for macro content Zendesk Announcements
6 days agoAnnouncing Confluence as a knowledge source for advanced AI agents Zendesk Announcements
6 days agoAnnouncing new recommendation types in the Copilot Admin Center overview page Zendesk Announcements
7 days agoAnnouncing the general availability of the action builder and action flows Zendesk Announcements
10 days agoAnnouncing agent feedback in Copilot auto assist Zendesk Announcements
10 days agoAnnouncing attachment deletion schedules Zendesk Announcements
11 days agoAnnouncing the ability to add tags to conversation inactivity reminders Zendesk Announcements
13 days agoMake Zendesk fit your brand with custom widget themes Internal Note
recentlyAnnouncing the quick answers theme updater (Beta) Zendesk Announcements
14 days agoUpdates to Agent Copilot summaries in Zendesk Internal Note
recentlyAnnouncing the ability to replace tasks in bulk in WFM schedule Zendesk Announcements
25 days ago🔧 Operations & Maintenance 1
Scheduled Maintenance - Oct 15 ~ Nov 8, 2025 | All Pods | Support, Guide, Contact Center & Talk - Database upgrade Zendesk Service Notifications
4 days ago💡 Resources & Learning 7
What's new for Employee Services at Zendesk Internal Note
recentlyZendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for CRM Customer Engagement Center - PR Newswire [2 sources]
recentlyMoral Support at the End of the Road Deltastring Blog
4 days agoMoral Support. Where the Web Went Wrong Deltastring Blog
5 days agoFrom Idea to App in Minutes: Introducing Zendesk App Builder with Amazon Bedrock - Amazon Web Services (AWS)
recentlyZendesk Statistics 2025: Power Moves in CX Growth - SQMagazine
recentlyWhat's new from the Zendesk AI Summit 2025 Internal Note
recentlyFeed Analytics
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News Archive
Historical Zendesk industry news summaries and analysis
October 2025 31
- 31 October - Update: Service Incident - Multiple pods | Search and Observability suite deg...
- 30 October - Update: Service Incident - Multiple pods - Issues with AI Agent tickets
- 29 October - Update: Service Incident - Multiple pods | Search and Observability suite deg...
- 28 October - Update: Service Incident - Pod 15 | Sunshine Conversations - SunCo errors and...
- 27 October - Update: Service Incident - Multiple pods | Knowledge Ticket Submission Issues
- 26 October - Update: Service Incident - Pod 15 | Sunshine Conversations - SunCo errors and...
- 25 October - Update: Service Incident - Pod 15 | Sunshine Conversations - SunCo errors and...
- 24 October - Update: Service Incident - Pod 17 [AI Agents] - Auth/Access "User Does Not Ha...
- 23 October - Update: Service Incident - Pod 13 | Sunshine Conversations - Messaging delays
- 22 October - Update: Service Incident - Multiple pods - Issues with AI Agent tickets
- 21 October - Update: Service Incident - Multiple pods - Zendesk Talk availability errors
- 20 October - Service Incident - October 20th, 2025
- 19 October - Update: Service Incident - All Pods | Email processing delays
- 18 October - Update: Service Incident - All Pods | Email processing delays
- 17 October - Cybercriminals Exploit Zendesk Flaw for Email Bomb Attacks - WebProNews
- 16 October - Announcing a Unified Location for Service Incident Information
- 15 October - Announcing a Unified Location for Service Incident Information
- 14 October - Update: Service Incident - Pod 13 | Sunshine Conversations - Messaging delays
- 13 October - Update: Service Incident - Multiple pods | Messaging - Inbound emails via Gma...
- 12 October - Update: Service Incident - Zendesk Talk
- 11 October - Update: Service Incident - Zendesk Talk
- 10 October - Update: Service Incident - Zendesk Talk
- 9 October - Discord says only 70,000 customers affected in third-party breach - Cybernews
- 8 October - Update: Service Incident - Pods 29, 18, and 17 | Analytics - Dashboard can no...
- 7 October - Update: Service Incident - Multiple pods | Support - Unable to update ticket ...
- 6 October - Update: Service Incident - Multiple pods | Workforce Management - WFM degrade...
- 5 October - Update: Service Incident - Pods 13, 15 and 27 | Workforce Management - Messag...
- 4 October - Update: Service Incident - Pods 13, 15 and 27 | Workforce Management - Messag...
- 3 October - Update: Service Incident - Pods 13, 15 and 27 | Workforce Management - Messag...
- 2 October - Zendesk News Roundup for October 2025
- 1 October - Upcoming Zendesk virtual events: October 2025
September 2025 26
- 30 September - Announcing the removal of legacy system custom user fields
- 29 September - Emergency Maintenance - September 26, 2025 | Support, Knowledge & Voice Datab...
- 28 September - Scheduled Maintenance - Oct 15 ~ Dec 1, 2025 | All Pods | Support, Guide & Ta...
- 27 September - Scheduled Maintenance - Oct 15 ~ Dec 1, 2025 | All Pods | Support, Guide & Ta...
- 26 September - Scheduled Maintenance - Oct 15 ~ Dec 1, 2025 | All Pods | Support, Guide & Ta...
- 25 September - Emergency Maintenance - September 26, 2025 | Support, Knowledge & Voice Datab...
- 24 September - Emergency Maintenance - September 26, 2025 | Support, Knowledge & Voice Datab...
- 23 September - Emergency Maintenance - September 26, 2025 | Support, Knowledge & Voice Datab...
- 22 September - Update: Service Incident - Pods 13, 15 and 27 | Workforce Management - Messag...
- 21 September - Update: Service Incident - All pods | AI Agents - AI Agent delays
- 20 September - Update: Service Incident - All pods | AI Agents - AI Agent delays
- 19 September - Zendesk's response to Atlassian's end-of-life announcement for Jira Data Cent...
- 18 September - Zendesk's response to Atlassian's end-of-life announcement for Jira Data Cent...
- 17 September - Zendesk's response to Atlassian's end-of-life announcement for Jira Data Cent...
- 16 September - Resolution Platform Pricing: From Seats to Solutions
- 15 September - AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers - CX ...
- 14 September - Scaling outcome-based pricing with AI: Zendesk CRO - Frontier Enterprise
- 13 September - Scaling outcome-based pricing with AI: Zendesk CRO - Frontier Enterprise
- 10 September - Update: Service Incident - All pods | AI Agents - AI Agent delays
- 9 September - Announcing a configurable expiration period for public attachments
- 8 September - Zendesk's former headquarters is now a launch pad for San Francisco's most pr...
- 7 September - Faye Launches New AI Powered Pipedrive Zendesk Integration to Bridge Sales an...
- 4 September - Service Incident - September 01, 2025
- 3 September - Service Incident - September 01, 2025
- 2 September - Service Incident - September 01, 2025
- 1 September - Service Incident - September 01, 2025
August 2025 6
- 31 August - Update: Service Incident - Zendesk QA - QA access issues & 5xx errors
- 30 August - Update: Service Incident - Zendesk QA - QA access issues & 5xx errors
- 29 August - Update: Service Incident - Zendesk QA - QA access issues & 5xx errors
- 28 August - Upcoming Zendesk virtual events: September 2025
- 27 August - 0-Click Zendesk Account Takeover Vulnerability Enables Access to all Zendesk ...
- 26 August - Automated ticket redaction via triggers in Zendesk
Nico's Commentary
With the attacks on large surface area business applications increasing, it's the right time for Zendesk to encourage admins to re-evaluate security configuration.
We have performed audits for enterprise level Zendesk instances and uncovered worrying gaps. Don't take risks with data! Pop me a message via email or Linkedin if you want an informal chat around this.
Is your help centre performing? We've rebuilt Bootstrap for Zendesk help centres and we can quickly deploy this to upgrade your aging templates which fail basic tests of accessibility and performance. Are you scoring 100/100/100/100 on Lighthouse? If not, you'll want to get in touch. Find out more!