Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Last updated: 21:00 GMT, 04 November 2025
Key Changes: 1. The action builder, a new no-code visual workflow tool, is now generally available to automate integrated workflows across Zendesk and other systems. 2. The email containing the two-step verification passcode now only references the brand name of the account, instead of the word "Zendesk". 3. Agents and admins can now provide direct feedback on each Copilot auto assist suggestion via the "Leave feedback" feature in the Copilot auto assist composer.
View Full Release Noteshttps://support.zendesk.com/hc/en-us/articles/9885622568218-Service-Incident-October-29-2025-Multiple-pods-Search-and-Observability-suite-degradation-issues
4 hours agoThis article highlights a critical security vulnerability in Zendesk's authentication system, which could allow malicious actors to launch email bomb attacks, potentially disrupting customer support operations and exposing sensitive data - a crucial concern for Zendesk administrators tasked with maintaining the platform's security and reliability.
Google News - Zendesk • recentlyThe most significant operational pattern observed is the clustering of service incidents across multiple Zendesk products and pods, often coinciding with major platform updates and feature releases. This suggests that Zendesk administrators need to closely monitor the impact of new capabilities and infrastructure changes, and be prepared to quickly respond to any stability issues that may arise, as the platform's rapid evolution can introduce unforeseen operational challenges.
https://support.zendesk.com/hc/en-us/articles/9868796554394-Service-Incident-October-25-2025-Support-Agent-Workspace-Sunshine-Conversations-Pods-15-19-Errors-and-latency-with-ticket-creation-and-Messaging
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Nico's Commentary
With the attacks on large surface area business applications increasing, it's the right time for Zendesk to encourage admins to re-evaluate security configuration.
We have performed audits for enterprise level Zendesk instances and uncovered worrying gaps. Don't take risks with data! Pop me a message via email or Linkedin if you want an informal chat around this.
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