Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Last updated: 23:00 GMT, 06 November 2025
Key Changes: 1. The action builder, a new no-code visual workflow tool, is now generally available to automate integrated workflows across Zendesk and other systems. 2. The email containing the two-step verification passcode now only references the brand name of the account, instead of the word "Zendesk". 3. Agents and admins can now provide direct feedback on each Copilot auto assist suggestion via the "Leave feedback" feature in the Copilot auto assist composer.
View Full Release Noteshttps://support.zendesk.com/hc/en-us/articles/9885622568218-Service-Incident-October-29-2025-Multiple-pods-Search-and-Observability-suite-degradation-issues
6 hours agoZendesk administrators should be aware of this new phishing attack that exploits Cloudflare and Zendesk pages to steal user credentials, as it poses a significant security risk that requires immediate attention and mitigation.
Google News - Zendesk • recentlyThe most significant operational pattern that Zendesk administrators need to understand is the increasing frequency and severity of service incidents, particularly those related to AI-powered features and infrastructure issues.
These incidents, which include problems with AI agent tickets, messaging delays, and knowledge ticket submission issues, suggest that Zendesk's rapid expansion into AI-driven customer service is outpacing the stability of its underlying systems, requiring administrators to closely monitor performance, test new features thoroughly, and be prepared to respond quickly to mitigate the impact of service disruptions.
Beware of New Phishing Attack that Abuses Cloudflare and ZenDesk Pages to Steal Logins CyberSecurityNews
recentlyHistorical Zendesk industry news summaries and analysis
Nico's Commentary
With the attacks on large surface area business applications increasing, it's the right time for Zendesk to encourage admins to re-evaluate security configuration.
We have performed audits for enterprise level Zendesk instances and uncovered worrying gaps. Don't take risks with data! Pop me a message via email or Linkedin if you want an informal chat around this.
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