Zendesk News Feed - Expert Analysis | Deltastring
Viewing news from 18 November 2025
View today's latest Zendesk news
View today's latest Zendesk news
Daily and weekly summaries of Zendesk ecosystem news, curated and analysed.
Updated 11:00 GMT, 18 November 2025
1 Major Incident
Latest Zendesk Release Notes
Key Changes: 1. Zendesk iOS SDK v2.36.0 added internal analytics tracking to monitor user interactions within the Messaging SDK, including SDK launches, taps, clicks, and other events. 2. The release fixed concurrency and critical race condition issues across multiple SDKs' data processing, and resolved composer UI issues on iOS 26, while also including design, usability, and accessibility improvements.
View Full Release NotesLatest - Last 48 Hours 4 stories
🚀 Product Updates 2
Announcing deletion schedules for custom object records Zendesk Announcements
yesterday💡 Resources & Learning 2
Stop Measuring What's Easy Deltastring Blog
yesterdayA customer asked our AI voice agent “Are you human?” — clip inside Reddit r/Zendesk discussions
recentlyRecently 31 stories
Don't Miss
Zendesk Security Breach: Phishing Campaign Targets Customer Data - Meyka
This article is crucial for Zendesk administrators, as it highlights a recent phishing campaign that has targeted Zendesk customer data, emphasising the need to review security protocols and educate users on recognising and reporting suspicious activity.
Google News - Zendesk • recentlyAnalysis
Regenerated 2025/11/18 06:00 UTCService stability concerns with 8 incidents reported. Administrators should review monitoring and incident response procedures.
Show all 31 stories by topic
🚨 Incidents & Security 8
Service Incident - October 18, 2025 - All Pods | Email processing delays Zendesk Service Notifications
SummaryOn October 18, 2025, from 12:07 UTC to 13:32 UTC, customers across all production locations experienced delays in receiving inbound emails and a temporary block on outbound emails that lasted approximately 20 minutes. This caused delays in email delivery and degraded spam filtering for all af...
4 days agoService Incident - November 13th, 2025 Zendesk Service Notifications
5 days agoService Incident - November 12th, 2025 - All pods | Support - Facebook integration issues Zendesk Service Notifications
6 days agoService Incident - October 29, 2025 - Multiple pods | AI Agents - Import and retrieval operations degradation issues Zendesk Service Notifications
6 days agoService Incident - November 10, 2025 - Pod 18 | Chat - Chat services issues in Pod 18 Zendesk Service Notifications
7 days agoService Incident - November 06, 2025 - Multiple pods | Analytics - Error code 7 encountered when accessing Analytics Zendesk Service Notifications
11 days agoZendesk Security Breach: Phishing Campaign Targets Customer Data - Meyka
recentlyService Incident - October 25, 2025 - Support (Agent Workspace), Sunshine Conversations | Pods 15 & 19 - Errors and latency with... Zendesk Service Notifications
18 days ago🚀 Product Updates 13
Announcing the WFM Forecast scenarios EAP Zendesk Announcements
4 days agoDeprecation of password access for APIs Zendesk Developer Updates
5 days agoAnnouncing an upcoming change to legacy Agent home page ticket list Zendesk Announcements
7 days agoAnnouncing Launchpad Zendesk Announcements
10 days agoAnnouncing a modernized Email settings page Zendesk Announcements
11 days agoAnnouncing version performance for auto assist procedures Zendesk Announcements
11 days agoAnnouncing the expanded visibility of agent time off requests Zendesk Announcements
11 days agoWhat's new for Zendesk Custom Objects: filters, attachments and reporting Internal Note
recentlyAnnouncing data masking (Advanced Data Privacy and Protection add-on) Zendesk Announcements
13 days agoAnnouncing automated resolution allowance visibility and automated overage billing for customers on non-standard contracts Zendesk Announcements
13 days agoInside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc - VentureBeat
recentlyAnnouncing a new API password access setting for end users Zendesk Announcements
14 days agoAnnouncing ticket filtering on user and organization profile pages Zendesk Announcements
14 days ago💡 Resources & Learning 10
AI in Zendesk: talking all things data and metrics with the experts! Deltastring YouTube
5 days agoAI Agent tickets in Agent Workspace Internal Note
recentlyZendesk Foundation Unveils 2025 Tech for Good Impact Award Winners Driving Meaningful Change - PR Newswire [2 sources]
recentlyFeedback on AI based system to improve CX outcomes Reddit r/Zendesk discussions
recentlyAdd custom user fields to ticket view Reddit r/Zendesk discussions
recently'View Original Email' on suspended tickets Reddit r/Zendesk discussions
recentlyAnyone using VDI with Zendesk and Voice Reddit r/Zendesk discussions
recentlyBig CX News from Amazon, Zoom, Gartner & Zendesk - CX Today
recentlyPhishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support Portals - CX Today
recentlyZendesk: Scaling an AI-Driven Vision - Permira
recentlyFeed Analytics
5
Live Stories
Live Stories
311
Analysed (90d)
Analysed (90d)
—
Last Updated
Last Updated
12:00 UTC
Next Update
Next Update
Nico's Commentary
We'll be in London this week for the Contact Centre Expo at the Excel centre. I've done this event before and I'm looking forward to seeing familiar faces and making new friends too. We're also demonstrating our Zendesk configuration management solution for a select audience. If you're around on Thursday then let us know and we can grab a milky drink.
We're glad to see the mobile SDK and the WFM updates this week! This isn't glamorous stuff but these little fixes are what mature software is made of.
Are you following Deltastring on Youtube? We've got some good stuff coming, so hop over here!