Latest: Service Incident - October 10th, 2025 | Multiple pods - Zendesk Talk availability errors
Last updated: 23:00 GMT, 21 October 2025
Key Changes: 1. New lookup relationships added to connect custom objects to Guide articles in Support, and Zendesk Workforce Management (WFM) introduced bulk actions for assigning and unassigning users to or from WFM workstreams. 2. Voice fixed an issue that prevented agent-to-agent SIP calls transfers from completing for accounts with no phone numbers, and an issue where some calls stayed in wrap-up past the configured time.
View Full Release Noteshttps://support.zendesk.com/hc/en-us/articles/9811566222106-Service-Incident-October-10th-2025-Multiple-pods-Zendesk-Talk-availability-errors
10 hours agoThe article highlights a critical vulnerability in Zendesk's authentication system, allowing attackers to orchestrate email bombing campaigns that could overwhelm and disrupt customer support operations, emphasising the need for Zendesk administrators to review and strengthen their security protocols.
Google News - Zendesk • recently1. The most significant operational pattern that administrators need to understand is the increasing focus on AI-powered features and capabilities within the Zendesk ecosystem, as evidenced by the numerous articles highlighting the company's AI innovation, new AI offerings, and AI-powered automation features for contact centers.
2. This indicates that Zendesk is heavily investing in AI technology to transform the customer service experience, which means administrators will need to carefully evaluate and test these AI-driven features to ensure they are stable, reliable, and integrated seamlessly with existing Zendesk products and workflows, while also considering the potential impact on their support teams and overall operations.
Cybercriminals Exploit Zendesk Flaw for Email Bomb Attacks WebProNews
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Nico's Commentary
Is your help centre performing as it should? We've done some research and see that many fail basic tests of accessibility and performance. We are now offering ready-to-go and also custom themes for Zendesk help centres, Bootstrap based and blazing fast. Find out more!
How was the AWS outage for you? I'm glad that Zendesk and the ecosystem mostly continued as usual. If your company had problems, definitely put some time into evaluating backup options and redundancy solutions!
Given that we've some relatively mundane updates this week I'm waving another old article in front of readers. I wrote a while ago about designing the Nico logo for my own website and you might find it interesting. It's here.