Latest: Service Incident - October 22, 2025 | Multiple pods - Issues with AI Agent tickets
Last updated: 23:00 GMT, 22 October 2025
Key Changes: 1. New lookup relationships added to connect custom objects to Guide articles in Support, and Zendesk Workforce Management (WFM) introduced bulk actions for assigning and unassigning users to or from WFM workstreams. 2. Voice fixed an issue that prevented agent-to-agent SIP calls transfers from completing for accounts with no phone numbers, and an issue where some calls stayed in wrap-up past the configured time.
View Full Release Noteshttps://support.zendesk.com/hc/en-us/articles/9858456215194-Service-Incident-October-22-2025-Multiple-pods-Issues-with-AI-Agent-tickets
2 hours agoThis article highlights a critical vulnerability in Zendesk's authentication system that could enable malicious actors to launch email bomb attacks, underscoring the need for Zendesk administrators to review and strengthen their security protocols to safeguard their customers' data and service availability.
Google News - Zendesk • recentlyThe most significant operational pattern observed across these article titles is the increasing reliance on AI-powered features and capabilities within the Zendesk ecosystem, coupled with a series of service incidents and security vulnerabilities that appear to be related to these AI-driven innovations.
This suggests that Zendesk administrators need to carefully monitor the rollout and integration of AI technologies, ensuring thorough testing and gradual deployment to mitigate the risk of disruptions to core customer support functions, while also maintaining a strong focus on security and authentication measures to protect against potential exploitation of these new AI-powered features.
Attackers Exploit Zendesk Authentication Issue to Flood Targets’ Inboxes with Corporate Notifications gbhackers.com
recentlyHistorical Zendesk industry news summaries and analysis
Nico's Commentary
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How was the AWS outage for you? I'm glad that Zendesk and the ecosystem mostly continued as usual. If your company had problems, definitely put some time into evaluating backup options and redundancy solutions!
Given that we've some relatively mundane updates this week I'm waving another old article in front of readers. I wrote a while ago about designing the Nico logo for my own website and you might find it interesting. It's here.