Commentary: AI Agents and Platform Evolution

This week we see a big batch of updates, primarily in the AI Agents Advanced package.

I know I have a reputation in this space as an AI cynic (see yes I hate AI) but the important thing from my perspective is for the Zendesk platform to be the go-to solution for the businesses which will be tomorrow's giants. If copilot and AI agents help the leaders of growing support teams choose Zendesk and scale up quality service then that's what we all need to see.