Beacon
You're responsible for Zendesk. You shouldn't need a degree in it.
Rename a group? Hope nothing references it. Disable a trigger? Hope it wasn't the only thing routing urgent tickets. Push sandbox config to production? Copy it all by hand and pray.
Zendesk's admin panel scatters config across dozens of pages with no cross-referencing, no change tracking, and no easy way to know what's broken until a customer complains. Every change is a leap of faith.
Beacon gives you the full picture before you touch anything.
What Beacon does
Your entire Zendesk, one screen
Triggers, automations, views, macros, SLAs, groups, brands, ticket fields. Stop clicking through thirty different admin pages. See everything in one place.
Catch problems before your customers do
Health checks find broken references and orphaned objects. Logic analysis spots conflicting, redundant, and shadowed triggers. View gap detection finds tickets that don't land in any view and views with impossible conditions. AI analysis explains what it all means.
Test before you touch production
Dry-run your triggers against test scenarios to see which fire, in what order, and what they'd do. Trace a ticket from creation through the entire trigger chain to its final view. Know exactly what will happen before you push to production.
Change safely at any scale
Upload a modified spreadsheet and Beacon shows you exactly what will change in plain English before anything touches Zendesk. Bulk updates, one-click rollback to any snapshot, and sandbox-to-production promotion with full dependency awareness.
Work in the tools you already know
Export your config to a spreadsheet. Review it, mark your changes, import it back. Your team already lives in Excel, and now they can manage Zendesk there too.
Intelligent assistance built in
Guided mode explains every object type and describes changes in plain English. Claude goes further, analysing your live config to flag issues, explain complex trigger chains, and suggest improvements. Expert mode strips it back to inline JSON when you don't need the hand-holding. And when you need a human, Deltastring consultants are just a click away.
Beacon started as Deltastring's internal tool, built for our own Zendesk consulting work. Now it's yours.
Already using Zendesk's built-in sandbox tools? Beacon picks up where they leave off. And if your previous config management tool has been discontinued, we'd love to help you land somewhere better. Get in touch.
Start with 10 days free
Every account gets full Pro access for 10 days of actual use. The clock only ticks on days you log in. No credit card required. After that, pick a plan.
- Explore your full Zendesk configuration
- Health checks, logic analysis, view gap detection
- Cross-references, dependency graphs, and tag flow analysis
- Snapshot history and config drift alerts
- AI workflow analysis with suggested prompts
- Inline editing, bulk enable/disable
- Spreadsheet export and import — Excel, Google Sheets, or Excel Online
- Trigger and automation simulator with real ticket upload
- Sandbox-to-production promotion with smart ID translation
- Snapshot rollback and config templates
- REST API for CI/CD integration
- Outbound webhooks with HMAC signing
- Documentation export (plain-English HTML report)
- Everything in Pro
- Multi-instance overview dashboard
- Full sandbox re-image with dependency ordering
- Per-user audit trail with full metadata
- Team workspaces with role-based access
- Change approval workflows (submit → review → deploy)
- Git-backed snapshots with SHA-addressable diffs
- Nightly drift detection with email alerts
- GDPR, HIPAA, and ISO 27001 compliance packs
- Enterprise SSO (OIDC) with JIT provisioning
- Cross-organisation access delegation
- Priority support with SLAs
Zendesk partner or consultancy? Contact us for partner pricing with volume licensing, multi-client management, and white-label options.
Need hands-on help with your Zendesk?
Every Beacon plan includes access to Deltastring's consulting team. Book hours directly from Beacon for config reviews, migrations, and complex change management. See consulting options.
Trust and security
Read-only by default
Write operations are explicit and require confirmation. You control what changes get pushed.
Credentials encrypted at rest
Your Zendesk API credentials are encrypted. We take security seriously.
Config snapshots only
No ticket data, customer data, or agent conversations are stored. Only your admin configuration.
Secure authentication
Connect to Zendesk via marketplace-approved OAuth. Sign in with Google or email, with password strength validation and leaked password checks.
See inside your Zendesk in minutes
No credit card required. Full Pro features for 10 days of actual use.
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