Product
See your whole configuration, change it with a safety net, and let your own AI do the work, all on one platform your team can trust with production.
Your AI, your data
Connect the AI tools your team already uses, Claude, Cursor and the rest, over an MCP built for Zendesk. Your AI reads your live configuration before it proposes anything, so its changes follow your naming rules and fit the instance you actually have.
Every change it drafts is validated, held for your approval, and reversible. The agent can apply to a sandbox, but it can never reach production on its own, that stays a human decision.
your tools · your secure data · validated & reversible · production gated to you
See it clearly
Every trigger, macro, view, SLA, group, field and workflow, cross-referenced and searchable. Ask what depends on a tag or a field and Deltastring traces it across every object that touches it, work that otherwise means picking through the admin by hand.
Health checks surface the faults Zendesk hides: broken references, inactive objects, duplicate names, orphaned and dead tags, silent-timer automations that never fire, SLA gaps, and webhooks failing quietly, each with the fix and the consequence spelled out.
search · dependency mapping · health checks · drift detection
Change it safely
Preview any change, check it for conflicts and broken references, and stage it. Promote from sandbox to production with dependencies ordered and IDs translated automatically, so nothing arrives pointing at the wrong object.
Every apply is git-backed. Roll back the whole change in one step, or restore your instance to any previous snapshot. Dry-run trigger logic against sample tickets you define before anything ships.
preview · sandbox · cross-instance promote · one-step rollback
Build it together
Version control, a full audit trail and shared conventions mean your team develops Zendesk like software, with the same versioning and review the rest of your stack gets. Your naming and structure rules are enforced on every change, by a person or an assistant.
Multi-user from the start, with SSO over OIDC, role-based access, and approval workflows so nothing reaches production without the review you set.
version control · conventions · approvals · SSO & RBAC
Integrations and coverage
Export config to Excel or Google Sheets, edit in bulk, and bring it back through the same safety envelope.
A REST API, HMAC-signed webhooks with retries and a delivery log, and scheduled syncs to keep snapshots current.
Mirror your configuration as YAML in your own Git repository, versioned alongside the rest of your stack.
Full coverage across Support, Talk, Chat and the Help Centre, including custom objects, not just triggers and macros.
Promote between instances with dependency ordering and ID translation, cherry-picking exactly the diff you want.
An MCP agent interface so the AI tools your team already trusts can work on your Zendesk inside the safety envelope.
Security
Data
Deltastring works on config objects. It never reads ticket content or customer data.
Access
Connect over OAuth where Zendesk supports it. Credentials are encrypted at rest.
Control
Changes reach production only through a human, never an agent acting on its own.
Accountability
Who changed what, when, and the state before it, with one-step rollback.
Pricing
Start free. Pro at £250/month, Enterprise at £750, and an Agency tier for consultants running many client instances. No per-seat surprises.
See it, change it safely, and let your own AI do the work. Free to start.