Is Fin Down? Real-Time Status

Live status for the Fin AI agent and the Fin platform.

Updated hourly from the official status feed. Last checked: —

Quick context on the name. Intercom Inc. rebranded to Fin in May 2026, putting the AI agent at the centre of the company's identity. The helpdesk product is still called Intercom (now Intercom 2), and Fin is the AI agent that runs on top of it, on Zendesk, Salesforce Service Cloud, and other helpdesks.

So "is Fin down" can mean two things: the AI agent itself, or any service operated by the company formerly known as Intercom. Both are tracked on the same status feed below.

Fin: Checking...

Fin Service Status

Updated: checking...

Fetching live status from news.deltastring.com.

JavaScript is required to display the live Fin status. Check the official Fin status page for the current state.

What "Fin is down" usually means

Because Fin sits between an end customer and a helpdesk, an outage can show up in several different ways. Knowing which one you are seeing makes the difference between waiting it out and rerouting traffic.

AI agent unavailable. Fin stops responding to incoming conversations, or replies are delayed beyond the usual range.
Resolution drop. Fin is answering, but resolution rates fall because a model, retrieval layer, or knowledge source is degraded.
Helpdesk integration failure. Fin is working on its side, but cannot read or write to Zendesk, Salesforce, or Intercom 2, so handoffs stall.
Intercom 2 messenger or inbox issues. The helpdesk product itself is affected. Fin may still answer, but human agents cannot pick up handoffs.
Auth or API errors. Workspace login, OAuth, or API calls fail, blocking dashboards and downstream integrations.

If Fin stops answering

Check the panel above for an open incident before opening a support ticket.
Confirm at the source on the official Fin status page.
Look at your fallback rules. Fin should be routing to a human agent or a static reply on failure. If that path is also broken, you have a configuration issue, not an outage.
Check the helpdesk side. If you run Fin on Zendesk or Salesforce, an issue there can look like a Fin outage.
Tell your team before the volume spikes. Even a thirty minute Fin outage in business hours produces a queue most CX teams cannot drain quickly.

Fin, Intercom, and Intercom 2

Three names, related but not interchangeable.

Fin (company). The renamed corporate entity formerly called Intercom Inc.
Fin (product). The AI customer service agent, sold standalone and integrated with most major helpdesks.
Intercom 2. The rebuilt helpdesk platform that replaced the original Intercom messenger and inbox.

Running Fin in production?

Deltastring helps CX teams get more out of Fin and the wider Intercom 2 stack, from initial rollout through long-term tuning.

Areas we cover:

Fin deployment on Zendesk, Salesforce, and Intercom 2
Knowledge source curation and retrieval tuning
Resolution rate and containment analysis

Fallback and handoff design for outages
Workflow and API integration work
Migration from legacy Intercom to Intercom 2

And if you run Zendesk, meet Deltastring, the Zendesk configuration management platform we always wished we had. See your whole config, catch what's quietly broken, test changes before they ship, and roll back anything. Live now, free for ten days, no card.

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Track the wider CX platform landscape

The Deltastring news service covers Fin, Intercom 2, Zendesk, Salesforce Service Cloud, and the rest of the AI customer service space. Daily updates from official sources and the practitioner community.