Deltastring is two things: the Zendesk configuration management platform and MCP, and the London team that builds it, led by Rosie Elliott-Welch and Nico B. Boyce.
Deltastring leadership at Geckoboard.
The platform brings version control, testing, safe deployment and one-click rollback to your Zendesk config, with an MCP for doing admin work from the AI assistant of your choice. The team are the specialists major CX agencies and consultancies subcontract their hardest Zendesk work to: migrations, integrations, automations, and custom applications on enterprise accounts.
Maybe, take a look at is Zendesk down for details of current outages and bookmark our Zendesk news today page to keep on top of it all!
Rosie Elliott-Welch is an experienced business operations professional and founder of Deltastring Ltd. Rosie’s background is in the world of retail, leading relocations and running projects at head office. Most recently, Rosie has been working in outsourced government contracts, focused on forecasting and using big data to mitigate risk in outcomes.
Rosie’s specialisms are in people and processes, as well as using business intelligence to reveal actionable insights.
Nico B. Boyce is a Zendesk engineer and a founder of Deltastring Ltd, makers of the Deltastring Zendesk configuration management platform. He has been writing software since the mid nineties, starting out with a scavenged Zenith SupersPort, an Amstrad PC1512, and a Nokia 2110. An early project was refactoring an ELIZA implementation, found on an unlabeled 5¼” floppy, over to TI Basic. Is there anyone else in the Zendesk space approaching thirty years building chatbots?
Unlike most specialists in this sector, Nico has a background in Python and data. He is primarily focused on the Zendesk API and building integrations between systems. He has built out Ultimate AI, Zapier, Salto, and custom integrations for clients. He has experience with Salesforce Service Cloud, Freescout, Bolddesk, Gorgias, and other Zendesk alternatives. The project he worked on implementing Ultimate AI with Zendesk chat at HyperJar has been extensively referenced as a case study.
We are based in London, UK. We work remotely with clients across the UK, Europe, and globally.
We do not take ad hoc meetings at our office, but you are welcome to book a virtual meeting to discuss your business needs.
Sometimes! Check our careers page and find out.
Yes, we regularly work with American businesses. We provide W8 forms, bill in USD, and coordinate across timezones. See our US customers page for full details on working with US companies.
We always welcome such opportunities. Nico has appeared on CBC Radio 1 and local broadcast media in Hampshire, collaborated with General Motors and the Petersen Museum, and sold a podcast format to a global media business. Recently team Deltastring recorded a conversation with our friends at Geckoboard.
Please email such requests to hello@deltastring.com and we’ll get back to you.
Whilst building this website, Nico developed a new method for colour gradients that sits between traditional RGB linear gradients (which fade through muddy grey-brown midpoints) and LCH gradients (which rotate around colour space but are too vivid). The technique blends both approaches, rotating the hue but with increased gravity towards destaturation. A 65-70% blend produces gradients that are vivid but not garish. Try the gradient comparison tool yourself - works best in Chrome due to Firefox’s reduced colour space support.
You can connect with Nico on LinkedIn and Rosie on LinkedIn.
Follow our company page on LinkedIn.
You can watch our videos on YouTube.
This is the problem we built Deltastring for. It pulls your whole Zendesk configuration into one place: every trigger, automation, view, macro and field, with what depends on what made visible. You can test changes before they ship and roll anything back in one click. Deltastring is live now, free for ten days, no card.
Get started with Deltastring →
“Delivered on time, on budget, in deep partnership, improving the daily work for our care partners, directly impacting the experience of our merchants” —VP Experience at Checkout.com
“London’s best teacher of Zendesk” —Systems Manager at HyperJar
“A powerful source of knowledge in the Zendesk community” —Zendesk User Group UK and Ireland leader
“The sole person in Operations we trust with Write access to the Git” —Director of Operations at Etsy brand Depop
We monitor uptime for the customer experience platforms we work with and publish a live status page for each.