About Deltastring
The team the big agencies call when it’s complex
Major CX agencies and consultancies are among our biggest clients. When their teams hit technical problems they cannot solve, they do not hire more consultants. They hire Deltastring for white-label engineering on enterprise accounts.
Six-month projects, stakeholders on multiple continents, custom engineering that has to work first time. The kind of complexity where standard implementations fail and templates do not help.
Most of this work we cannot publicly discuss, because the enterprise deployments sit under white-label arrangements. But we have the references. Ask around the industry. The big players know who handles the complex technical work.
This is not about being boutique. It is about being the specialists the agencies pay serious money to when their own teams cannot deliver.
Built on experience, delivered with care
We have migrated enterprise platforms, built custom integrations for scale-ups, and automated workflows for teams drowning in tickets. We have worked with the big consultancies on complex deployments and seen what actually works.
Now we work directly with you too. No account managers or project coordinators between you and the people doing the work. Just experienced specialists who understand your challenges because we have solved them before.
Beacon is how we do the work
Beacon is the Zendesk configuration management tool we built for our own consulting work because nothing else came close. It is what turned an inherited Zendesk instance from a week of clicking into a morning of reading. It became our edge, and now it is our headline product.
Explore Beacon or see how we work on consulting engagements.
Leadership
Rosie Elliott-Welch, Founder & CEO
Experienced business operations professional running Deltastring’s commercial side. LinkedIn.
Nico B. Boyce, Founder & CTO
Zendesk technical specialist and developer, leading the engineering work and Beacon product. LinkedIn.
What people say
Delivered on time, on budget, in deep partnership, improving the daily work for our care partners, directly impacting the experience of our merchants. — VP Experience, Checkout.com
London’s best teacher of Zendesk. — Systems Manager, HyperJar
A powerful source of knowledge in the Zendesk community. — Zendesk User Group UK and Ireland leader
The sole person in Operations we trust with Write access to the Git. — Director of Operations, Depop