Working with US Companies
Seamless Collaboration Across the Atlantic
Deltastring Ltd has extensive experience working with American businesses, providing the same enterprise-grade Zendesk services whether you’re based in San Francisco, New York, or anywhere across the United States.
Tax Documentation & Compliance
W8-BEN-E Forms - We provide properly completed W8-BEN-E tax forms to ensure compliance with US tax reporting requirements. This confirms our foreign entity status and helps streamline your accounting processes.
UK Business Registration - Deltastring Ltd is registered in England and Wales (Company Number: 14503277), providing clear legal entity status for your procurement and vendor management processes.
Currency & Billing
USD Invoicing - We bill American clients directly in US Dollars, eliminating foreign exchange complications and simplifying your accounting.
Net 30 Payment Terms - Standard payment terms align with American business practices, with invoices processed through established international payment channels.
Time Zone Coordination
Overlap Hours - Our Southampton team maintains morning overlap with US East Coast business hours, typically 8:00 AM - 12:00 PM EST for real-time collaboration. As a small agency, we can be flexible here where required.
Asynchronous Workflow - Most Zendesk optimization, migration, and automation work doesn’t require constant coordination. We structure projects to maximize progress during UK hours while keeping you informed.
Meeting Scheduling - Video consultations available during mutually convenient times, typically mornings GMT which align with US afternoon/evening hours.
Service Delivery
Remote-First Operations - All services delivered virtually, which we’ve perfected working with UK clients from London to Bristol. Geographic distance doesn’t impact service quality.
Project Management - Clear milestone tracking and regular updates ensure project visibility regardless of timezone differences.
Documentation Standards - All deliverables provided in formats compatible with US business requirements.
Data & Security
International Data Transfers - Experienced with data privacy requirements for US-UK business relationships, ensuring Zendesk configurations meet both GDPR and relevant US compliance standards.
Secure Communication - All client communications conducted through encrypted channels with proper data handling protocols.
Why US Companies Choose Deltastring
Our Southampton-based team brings the same expertise that has benefited companies like Checkout.com, Depop, and HyperJar to American businesses seeking:
- Zendesk migrations from legacy systems
- Customer experience automation
- Custom integrations and applications
- Optimization of existing Zendesk setups
Contract & Legal
English Law Jurisdiction - Contracts governed by English law, which provides clear legal framework for international business relationships.
Professional Indemnity Insurance - Full coverage protecting both parties in the business relationship.
Clear Terms of Service - Transparent service agreements with defined deliverables and timelines.
Getting Started
Free 30-Minute Consultation - Discuss your Zendesk requirements with no obligations, scheduled at a time convenient for your US timezone.
Rapid Project Initiation - Most projects begin within 1-2 weeks of agreement, with clear communication protocols established from day one.
Deltastring Ltd: Your trusted Zendesk partner from Southampton, serving businesses across the UK, Europe, and United States with zero data loss guarantee and expert team support.