Is Salesforce Down? Real-Time Status

Regular monitoring of Salesforce Service Cloud uptime across all instances.

Updated hourly from the official Salesforce status API. Last checked: —

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Salesforce Service Status

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About Salesforce Service Status

This page monitors the official Salesforce Trust API and updates hourly. Salesforce runs a large number of named instances across regions worldwide, so incidents are typically scoped to specific instances rather than the entire platform. The categories we surface are:

Service disruptions - outages affecting Salesforce instance availability
Major incidents - significant issues with broad impact on one or more instances
Minor incidents - limited-scope issues affecting a subset of features or users
Maintenance events - scheduled maintenance and instance upgrades
Instance-specific issues - problems affecting named instances such as NA1, EU2, or CS8

What to do if Salesforce is down

Check this page for current incident information
Visit trust.salesforce.com for full instance-level detail
Find your instance by checking your Salesforce URL subdomain or your org settings
Check the affected instances list on any active incident, since many incidents affect only a handful of instances
Contact Salesforce Support via the Help portal for account-specific information

Understanding Salesforce Instances

Salesforce hosts customer organisations on named instances such as NA1, EU2, AP5, and CS8. Each instance is a separate infrastructure cluster. Most incidents affect only one or a small number of instances rather than the entire platform.

Why this matters: if an incident lists affected instances, check whether your organisation sits on one of them before treating it as a business-critical outage. Your instance name appears in your Salesforce org URL.

Need help with Salesforce Service Cloud?

Whether you are dealing with an outage or looking to improve how your team uses Salesforce Service Cloud, Deltastring can help.

We work across:

Salesforce Service Cloud implementations
Custom integrations and automations
Performance optimisation

CX platform evaluations
Technical architecture review
Ongoing support and administration

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