Security and trust
Deltastring works on your Zendesk configuration, the triggers, macros, views, SLAs and workflows. It never touches ticket content or customer data.
How we handle your instance
Data
We read and write configuration objects. No ticket content, no personal data, ever.
Access
Connect over OAuth where Zendesk supports it. Credentials are encrypted at rest.
Control
Deltastring never changes your instance on its own. Every write is one you approved.
Accountability
Every change is recorded: who, what, when, and the state before it. Roll back to any point.
Approval
Destructive and AI-drafted changes go through an approval gate before they reach production.
Isolation
Your configuration and any context you provide are used for your instance, not shared or trained on.
Certifications
We hold ourselves to enterprise security practices. Where a formal certification is in progress rather than complete, we say so plainly rather than imply otherwise. Ask us and we'll tell you exactly where things stand.
Talk to us. We'll walk you through exactly how Deltastring handles your instance.