Support

Version 1.0, 20/10/2026

Get help

Email hello@deltastring.com. A person at Deltastring reads every message.

We aim to reply within one working day, UK hours, Monday to Friday. Everyone gets the same support, whatever plan they are on.

What to include

• The email address you sign in with.
• Your Zendesk subdomain (the yourcompany in yourcompany.zendesk.com).
• What you were trying to do, what happened, and what you expected.
• If it happened through Claude, ChatGPT or another assistant: which assistant, roughly when, and the tool name or error message it showed you. We never see your conversation, so please paste the relevant part.
• Screenshots help. Please do not send passwords, API tokens or customer data.

Connecting an AI assistant

Setup instructions for Claude, ChatGPT and other MCP clients are at https://deltastring.com/mcp/.

Report a security issue

Email security@deltastring.com. Our disclosure policy is at https://beacon.deltastring.com/security and our security.txt at https://beacon.deltastring.com/.well-known/security.txt. We acknowledge reports within 5 working days.

Service status

If something looks wrong, email us and we will tell you what we know. Zendesk’s own status is at https://status.zendesk.com.

Your data

To export your configuration, use the export in the app, or email us and we will send it to you. To delete your account, go to Settings, then Delete account. Our privacy policy is at https://deltastring.com/privacy/.