Is Intercom Down? Real-Time Status

Regular monitoring of Intercom uptime and service status.

Updated hourly from the official Intercom status API. Last checked: —

Heads up on the name. Intercom Inc. renamed itself to Fin in May 2026, putting the AI agent at the centre of the corporate brand. The helpdesk product you log into is still called Intercom (now Intercom 2), so this page continues to track it under that name. For the AI agent and the wider Fin platform, see is Fin down.

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Intercom Service Status

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JavaScript is required to display the live Intercom status. Check the official Intercom status page for the current state.

About Intercom Service Status

This page provides regular information about Intercom service availability and incidents. We monitor the official Intercom status feed and update this page hourly to cover:

Service outages - complete disruptions affecting Intercom availability
Major incidents - significant issues with broad customer impact
Degraded performance - services running but with slowdowns or limited functionality
Minor incidents - limited-scope issues affecting a subset of users
Post-fix monitoring - incidents where a fix has been deployed and the team is watching for recurrence

What to do if Intercom is down

Check this page for current incident information
Visit the official Intercom Status page
Check your workspace, as some incidents affect only a subset of accounts
Try the Intercom mobile app if the web interface is unavailable
Contact Intercom Support if you need account-specific information

Intercom Regions

Intercom operates separate infrastructure for its US and EU regions. EU-hosted workspaces, which are required for GDPR data residency, run on dedicated infrastructure and may be affected by region-specific incidents that do not impact US workspaces.

Why this matters: if an incident report mentions EU or US specifically, check which region your workspace was provisioned in before assuming you are affected.

Need help with Intercom?

Whether you are dealing with an outage or looking to get more from your Intercom environment, Deltastring can help.

We work across:

Intercom migrations and implementations
Custom integrations and automations
Performance optimisation

CX platform evaluations
Technical architecture review
Ongoing support and administration

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