Version 1.0, 20/10/2026
This policy is part of the ZD Recipes terms. It covers one-off purchases of a Recipe from Deltastring Ltd (company number 15214660, registered office The Office, 37 Leatherhead Gardens, Hedge End, Southampton, England, SO30 2TY).
Recipes are sold for business use only: you buy for your company, your employer, a charity or another organisation, or for your work as a freelancer or consultant. Buying a Recipe to change your employer’s Zendesk is a business purchase, even if you pay with a personal card. The statutory consumer cancellation rights do not apply to business purchases, so this policy sets out what we offer.
2.1 Before we start. You can cancel any time before the Recipe starts running and we will refund the full price.
2.2 If we could not do what the description said. If the Recipe fails, cannot complete, or does not do what its description says, and we cannot put that right within 5 working days, we will refund the price in full.
2.3 After the Recipe has run correctly. A Recipe that has run as described is a delivered service. We do not refund it because you changed your mind, or because the result was not what you hoped for. As a goodwill gesture, for your first purchase we may, at our discretion, refund within 14 days if the result was unhelpful.
2.4 Undo is separate from a refund. If you approved a change and want it reversed, use undo (terms section 4). A refund does not reverse changes already applied to your Zendesk.
2.5 Wrong instance. If you connected the wrong instance, tell us before approving. After approval, changes cannot be un-applied by a refund; use undo.
We refund to the card or payment method you used, through Stripe, without undue delay and within 14 days of agreeing to refund. Your bank may take several days to show it. We do not charge for refunds; Deltastring bears Stripe’s processing fee on refunds.
This policy covers one-off Recipes. Monthly Recipes and subscriptions are not covered here and will have their own terms if they are offered.
Deltastring Ltd, The Office, 37 Leatherhead Gardens, Hedge End, Southampton, England, SO30 2TY Email: hello@deltastring.com