Commentary: Managing Custom Objects in Zendesk
27 November 2025
We're on manoeuvres again today, with meetings in Hampshire looking at the products and tools which will drive the future of support and customer operations more widely. We are making a visit to another business barn! My calendar is pretty meeting heavy at the moment but we have some capacity, particularly if you are looking to sanity check your Zendesk config updates with Beacon or discuss solutions for AI webchat.
I'm not surprised to see come updates to managing custom objects. These new Zendesk use cases (asset management, other bits on the way) are essentially preconfigured custom objects and so presumably in the process there was a realisation that updating these is not straightforward!
Deltastring had some cause to celebrate recently (though I forgot our anniversary) and sometimes I forget that we're still such a new business. Thanks to all our clients, suppliers, partners, who have been with us to this date and I look forward to the next phases and our future friends!