Wherever you look, the people of the internet are enraged by the wave after wave of Zendesk related spam. We’re seeing discussed on the big social platforms, we’re seeing it cause a big fuss on Reddit and we’ve seen enterprising Hacker News denziens rustle up their own Zendesk alternatives (see “I rage-quit Zendesk and built my own” for example) to try and capitalise on the widespread frustration.
We at Deltastring have long been a Zendesk-first agency and we consider ourselves as friends able to contribute well-intentioned criticism. It’s clear that more should have been done and more needs to be done to rescue the reputation of the platform.
This is not a new issue. I had conversations about how to prevent this problem with Zendesk contacts going back to some of my earliest projects in this space. It was only ever a matter of time before it was exploited in a more industrial way.
I still believe that Zendesk is a great platform and a great ecosystem for leaders looking to provide the top tier service which consumers demand. We love a good migration project (it’s a good chunk of our business!) but we’re hopeful that there is progress and we can move forward without everyone hopping off of the Zendesk train for a new platform.
To that end, I am reiterating that if your Zendesk is pumping out these spam emails and you’re struggling to ensure you are no longer vulnerable to this problem, or even better if you are proactively looking to ensure your Zendesk is safe from this type of attack, send me an email and we will provide some steps to sanity-check your configuration.
Something we always discuss with partners and clients is our commitment to growing and strengthening the ecosystem rather than fighting with competitors for a bigger slice of an ever shrinking pie. Let’s get this problem sorted and then the trade can return to business as usual.