The understated brilliance of being boring
Long-time Apple fans complain about the unexciting nature of the Cook era. No innovation, no crazy experiments, no uncompromising thrusts into the future. Did they not see the VR goggles?...
beacon
Posts tagged: beacon
Two jobs, one person
You were good at your job. You had a rhythm. Dozens of calls a day, updating the supporting casenotes between each one, a constant flow of clients who needed assistance,...
Tangled wires
Part of my heating system wasn’t working properly. The programmer, the bit on the wall that tells the boiler when to fire and which zones to heat. Simple enough component...
Why should the Zendesk specialist even exist?
Your Zendesk processes today, visualised. If you need help with Zendesk you can find every flavour of specialist out there, from admins to architects. There are partnership companies, agencies, individual...
We're opening up our internal Zendesk tooling
Zendesk are acquiring Forethought.ai and I am apprehensive. We evaluate products in this space constantly and Forethought is one that genuinely feels next generation. The independent agent processes constantly evaluating...